I was chatting with a client the other day about the importance of ensuring his practice staff receive adequate training with his practice management software. Technology in itself is ever evolving, and dental software is rapidly developing to bring new advantages to business success.
Our ABELDent software is intuitive and easy to use, and each new version brings new efficiencies and convenience. So your staff needs to be aware of and understand the new features. As the saying goes, “You don’t know what you don’t know.”
Ongoing training is a critical investment.
“But what happens,” lamented my client, “if I spend time and money in training my staff, and they leave?”
That’s a downside, to be sure. I responded with a gem I shamelessly and frequently borrow from a respected training manager I once worked with:
“What happens if you don’t train them… and they stay?”
People need to keep learning and growing and best-practice employers push that for their mutual benefit. Successful ABELDent users dedicate time for staff to review new version change notes, attend webinars and watch training videos… all conveniently available for self-study or group study at MyABEL. And expert Training Specialists are always an option for in-depth sessions or refreshers.
Yes, training is an investment, in your people and in your practice. On the up side, with any luck, your new recruits’ previous employers will have extended the same courtesy.