Now that summer vacations have wound down and the annual back-to-school routines have been played out, the beginning of Fall may be a good time to settle back and refocus on how your practice is performing.
Where have you excelled and where have you fallen short of expectations? How do you determine what you need to do to change course if necessary, to reach your goals and grow your business?
It starts with having a routine in place to make this review as effortless as possible. You’ll need to establish the practice benchmarks to target and the appropriate measures to be put in place to track your progress. If you’re a member of the ABELDent community, you’ll know I’m referring to Key Performance Indicators – KPIs – that are the heart of our Practice Management By Objectives methodology.
Defined as “a set of quantifiable measures used to compare performance over a specific period of time”, clearly articulated KPIs allow business managers to keep their finger on the pulse of the practice.
During a seminar we recently hosted with Microsoft Canada, the discussion of KPIs was a popular topic. It resonated with the audience that strong, well-defined KPIs contribute to better decision-making, more appropriate goal-setting, resource optimization and, importantly for many, a more objective, quantifiable valuation of a practice.
We walked through a few examples of how to develop KPIs that support specific practice objectives and demonstrated how they can be produced from within ABELDent software. Our expert then showed how to develop benchmark targets based on the practice profile and goals. These benchmarks can in turn be compared to actual KPI results to determine gaps in performance and the appropriate operational adjustments necessary to improve results.
This is another example of how a project that takes a small amount of time and thought can lead to increased efficiency, tighter management and better ROI on your practice management software.
It’s the best way to accurately examine how your practice has performed in the past, understand where it is today and help predict – and control – what it could do by year end.
Angela Spinks is the CEO at ABELSoft Inc., A Microsoft Gold Certified Partner and leading provider of outstanding clinical and practice management software. Established in 1977, the company is privately held and based in Burlington, Ontario. Serving thousands of dentists and physicians, ABELSoft Inc. is a Strategic Partner for Practice Success empowering digital transformation through cloud solutions, patient/practitioner portals, paperless technology, customized training, unparalleled customer service and 24/7 telephone support.
Dedicated to Customer Happiness, Angela can be reached at 1-800-267-ABEL (2235) or firstname.lastname@example.org