Video Tutorial: Securely send touchless health history forms to patients

This week, we have a new tutorial showcasing one of ABELDent’s newer features.  

Much like our previous video, our new tutorial shows you a new ABELDent CS/LS+ feature that allows you to send touch-free health history forms to patients. Not only does this easy feature help your practice save paper for hundreds of patients, but it also saves time. Once the patient finishes their health history form, they can submit the form which goes directly into their electronic patient chart. Your team does not need to manually insert patient information, which is a downside of using paper charts along with electronic health charts. 

The importance of protected health information 

When your patient receives the email you just sent, they are linked to a webpage that allows them to safely and securely insert their health history information on the form. The link that the patient receives is a one-time use link only, meaning it breaks after its first use. This ensures that your patient’s information is being delivered directly to their chart from the webpage efficiently and securely. 

Additional benefits of online health history forms 

Dental offices moving away from paper-based forms may have patients use tablets or similar devices in the waiting room. Online health history forms allow to patients to fill out the forms anywhere on their smartphone or Internet-enables device.  This minimizes delays in the waiting room and eliminates the risk of having your devices dropped, broken, stolen, or tampered with.  Additionally, online health history forms speed up the practice workflows by automatically entering the information in patient charts.   

Video summary: 

Here are the steps that are outlined in our video tutorial.  

  1. Navigate to the patient’s clinical sidebar
  1. Click the email icon to send an email under “health history” in the clinical sidebar. 
  1. Edit or adjust the text if needed. When you’re ready to go, click “send”. 

We hope you find our new tutorial helpful for learning these new features. We look forward to providing more tutorials and walkthroughs in the coming months.  

4 Tips for managing stress as a dental provider

September is a time of year full of changes, some of which can be a source of stress for you or your family members as kids go back to school and families transition into new routines that can add uncertainty and stress at the best of times.   

This year, COVID-19 is creating uncertainty and changes in routine. The added stressors on top of your usual workload, as well as the additional precautions that your practice is taking due to the pandemic can add up, leading to eventual burnout. This week, we want to provide some resources for caring for your own health as a dental provider and managing ongoing stress during this busy time.  

Running a dental practice can be stressful on its own, moreso with many providers spending long hours with patients while also responsible for managing new challenges for the practice. The high-stakes environment can also be a source of stress.   

While COVID-19 forces the dental practice to face new challenges, this period may result in changes that eventually lead to an improved practice.  While short term social distancing regulations result in lower patient traffic and reduced income for your practice, it could also encourage adoption of new workflows and automation that, for example, improve patient communication while allowing team members to focus on more productive activities. 

 If your workday prior to the pandemic did not accommodate necessary breaks, a lower patient load may be an opportunity to rethink practices workflows and provide time to try new things.  This brings us to our first point, which is: 

1. Find a balance that works for you 

Each practice has its own priorities, routines, and workflows. Some ideas for stress reduction may not be viable for your office. Determining whether an idea fits your personal and practice objectives is an essential factor in whether you will see it through and achieve the desired results. In addition to finding solutions that work for your practice, it is important to find the right balance for your time in and outside of the office. Making time in your day in between appointments to eat, replenish, and rest not only maintains your wellness but also may result in better-quality care given.   

2. Make time for movement 

While it may seem like you are running around a lot during the day between operatories, the average dental professional’s day is usually more sedentary than one might think. Along with making time for necessary breaks during the day, making sure you are stretching, moving, or getting some form of exercise will help improve your wellbeing while simultaneously minimizing stress.  

3. When in doubt, reach out 

If you are finding that it’s hard to keep your stress levels under control, there are many services that you can take advantage of, especially with the movement to online meetings and telehealth. Setting up an appointment with a counselor, doctor, life coach or even just a friend can help you with establishing habits that minimize stress levels. There is nothing to lose by looking for a different perspective, and it may provide a sense of relief. 

4. A team is more than a group of individuals

While everyone on your team may experience challenges in new priorities and routines, all team members may not be impacted to the same degree.  There may be opportunities to temporarily shift responsibilities between team members in order to make the most of the varying skills and capacity of all team members.  In some cases, these changes may uncover new capabilities and help to unlock hidden potential in your practice.  If the new challenges and priorities are shared with team members, you may find solutions that allow everyone to be their best.          

How to send hands-free questionnaires to your patients in seconds

The spread of COVID-19 in late 2019 and early 2020 caused us to adapt to new ways of working with each other. While Ontario is now in phase three of reopening various businesses and organizations, it is apparent that we are going to keep some changes permanently going forward. A change that we have already embraced prior to the outbreak is hands-free technology. To counteract public health risks, people have developed newer technologies that favour touch-free environments; for instance, digitized paperwork and patient charts. 

Worldwide, dentists have accommodated the necessary new changes that maintain social distancing in practice. Although many dental offices have already moved to a paperless-based practice, multiple still retain some physical documents such as intake forms for compliance with proper dental recordkeeping.  

Whether your practice is fully paperless or not, pre-screening can take up a significant amount of time over the phone or in-person. ABELDent’s new feature gives providers the option to send COVID-19 pre-screening forms to patients before they even step foot in the clinic, saving your team time and preventing paper forms.

This feature maintains your patients’ private health information (PHI), which must be encrypted when sent via emails. The pre-screening survey sends a one-time link that your patients can fill out prior to their appointment either at home, or right outside your office before entering. The information is automatically updated in the electronic chart, saving time and effort for your team. 

If you want to learn more about this new feature, we hope you check out our new video. Our overview goes through the basics of sending quick pre-screening surveys, and how you can customize the message to fit your office’s needs. As always, we hope you enjoy the video.