“This is a tremendous milestone for ABEL. Our sincere thank you to our employees, customers and business partners for their dedication and loyalty over the years. As we move forward, the company’s strength and its successes will continue to depend on our people, our partners and our clients’ trust,” said Angela Spinks, CEO. Read the full press release
The concept of Big Data is not big news. We’ve all by now embraced the term to describe the sheer volume of information that accumulates through electronic record-keeping. Corporate America is investing heavily in digital transformation; many organizations are already skillfully analyzing their data and applying their findings to better understand their customers, attract new ones, influence consumer behaviour, and personalize their business relationships.
There is tremendous potential in the digital records of dental practices that – to date – remains largely untapped. This fact is one of the drivers of ABELDent’s Practice Management By Objectives™: Our strategic methodology that guides dentists in turning their big data into smart data.
You may recall the invitation I extended last month in this space to attend a Digital Transformation seminar we co-hosted with Microsoft. The response was overwhelming… and so was some of the information presented.
In particular, I was very surprised to hear some of the statistics shared by Lynne Clarke-Drew, Customer Acquisition & Marketing Lead with Microsoft Canada:
- Every 2 days, we create as much information as we did from the beginning of time until 2003
- Over 90% of all the data in the world was created in the past 2 years
- Every minute, we send 204 million emails, generate 1.8 million Facebook likes and send 270 thousand tweets
- It is expected that by 2020, the amount of digital information in existence will have grown from 3.2 zettabytes today to 40 zettabytes
Jaw-dropping numbers, to be sure. (I had never even heard of zettabytes before this seminar!) Lynne went on to discuss the aspiration of the health industry to transform today’s “sick care” system by improving care outcomes, promoting population wellness and harnessing the data explosion.
I will recap additional highlights and learnings from this seminar in future posts. If in the meantime you would like to receive a recording of the full presentation, just call me at 1-800-267-ABEL (2235) Extension 350 or drop me an email at firstname.lastname@example.org
Podcast – Technology experts Bill Dungey, IT Manager at Complete Technology Solutions (CTSIT) and Anthony Horvath, VP of Client Services and Operations at ABELSoft Inc. share real life examples about dealing with cybercrime and the loss of access to valuable data.
Listen to this podcast to hear about current trends in cybercrime and discover what makes you vulnerable to hacking and to malware attacks such as ransomware. In addition, Bill and Anthony discuss some best practices for maintaining privacy and security that will help you protect yourself and/or your business.
As a regular follower of my blog and member of the ABELSoft community, you probably know that my company has long been a Microsoft Gold Certified Partner. It is definitely an honour to be invited to their annual premier event for partners around the globe, this year newly titled Microsoft Inspire.
When I boarded the plane en route to Washington, DC with my colleagues, I had no idea that we would end up on centre stage at the main event just a few days later.
Indeed, there we were during the awards banquet standing in front of a big screen announcing our company’s award as the 2016/2017 Microsoft Dynamics ISV of the Year for Canada!
This level of recognition is momentous.
While we have always believed in the power and value of Microsoft’s products and services, we worked in extra-close collaboration with them over the past year to optimize the use of Dynamics 365 for ABELDent users.
As a result, ABELDent software is now integrated with Dynamics 365 for Financials. We’re even providing a free license to customers to underscore the value of better and faster service and richer enhancements. Today’s ABELDent users can manage their practices with real-time business information at their fingertips:
- Advanced analytics
- Integrated accounting, clinical and financial reporting
- Streamlined Human Resource management
- Patient acquisition and retention management
- Inventory management
Partnering with Microsoft helps us maintain our pivotal role in the digital transformation of the dental practice. We’ve always known that our innovative solutions and services exceed customer expectations, help them surpass business goals and deliver unparalleled value.
Clearly, Microsoft agrees.
As pioneers of practice management software about to celebrate our 40th anniversary in Canada, we are very gratified to see how technology has evolved to support every aspect of the dental practice. Today, the office that is operating without digital support is the rare exception.
On the surface, this is a great achievement. Yet when I dig deeper, as I frequently do in business development initiatives, I am surprised at how few dental teams are actually utilizing their technology investment to its full potential. Some may be limited by their choice of simple software that satisfies only basic tasks like scheduling. But many others have invested in more robust software that is just waiting to be optimized.
Wherever you sit, it’s time to seriously examine the state of your technology. Increased competition; heightened consumer expectations; the quest for planet-friendly, paperless solutions; cybercrime… these are among today’s external pressures that will continue to impact your success. For a dental practice more specifically:
- The security and privacy of your data is more important than ever, yet has never been more at risk.
- Cloud computing presents the opportunity for huge advances in the speed, mobility, reliability, and storage capacity of data. It can be more cost effective and quicker to deploy while improving the efficiency of backup and recovery.
- Integrated communication portals enable amazing levels of practice/patient interactivity, heightening patient engagement and loyalty.
- From a reporting and analytical perspective, your practice data can offer a wealth of valuable insights. Awareness and measurement of your KPIs – Key Performance Indicators – is a gateway to continuous improvement.
If you are not yet tapping into the power of your software, maybe it’s time for a digital makeover… let’s talk! On Monday, June 26th, ABELDent Inc. is partnering with Microsoft Canada to present an evening of insight that has the potential to transform the success of your practice. Join us in person or online for this event by pre-registering today.
It seems a week does not go by without news of another hacking incident or privacy breach. Cybercrime is here to stay. I thought it would be helpful to re-post this article from last year to reinforce the importance of cyber vigilance in the practice management arena.
Pharming and Phishing and Smishing… what next?
Three words that did not even exist a couple of years ago – at least not spelled like this – are now mainstream threats. They’re right up there with spam and scams, spoofing and spyware, hacking and botnets, malware, viruses, worms, ransomware, Trojan horses and, yes, WiFi eavesdropping.
I’ve already written about some of these types of cybercrime in this space, in particular the ones that have been known to affect small businesses with big sensitivity to database privacy, like dental practices.
But online fraud is everywhere. I used to think that it was only the naïve non-digital-savvy individuals who got themselves duped with such schemes. No longer. Hackers and scammers are getting more and more sophisticated. Like the recent spate of official-sounding telephone calls directing taxpayers to a spoofed Canada Revenue Agency website to pay re-assessed taxes – that ploy would make most of us sit up and take notice.
So when I came across the Get Cyber Safe website sponsored by Public Safety Canada, I double-checked to make sure it was legit. The site is part of a national public awareness campaign around Internet security and online protection. It is full of great information and advice, from tips to safely dispose of your tech devices to precautions to take when an employee leaves your company. There’s even a downloadable Get Cyber Safe Guide for Small and Medium Businesses and a self-assessment tool that could be quite handy resources.
Even if you don’t have time today to check out this site, at least bookmark it for future reference.
We all need to learn to be skeptical – even if it’s against our nature. We must learn to detect fraud and protect ourselves, our businesses, our patients, our employees and our families from becoming victims of cybercrime.
Ps: I had to look up ‘’smishing’’: it is ‘phishing’ for private information using SMS (texting) rather than email.
Audience fragmentation is a challenge that marketers have been grappling with for some time. Consumers can no longer be pigeon-holed into a few contact channels: They are increasingly adventurous, capricious, demanding, and armed with information. Just when you think you’ve built a toehold on a social media site like Facebook, the early adopters have already moved on to the next shiny thing.
Consumers want to understand what you stand for, but they also want you to understand what makes them tick. Increasingly, they expect responsiveness, interactivity and customization.
Dental professionals cannot ignore these trends. The current environment for attracting new patients is competitive to the point where clinical expertise and caring service are just part of the equation.
Market differentiation is necessary to fuel momentum. A practice that can define and clearly articulate what unique advantages they offer to their patients can often move the needle from surviving to thriving.
In ABELDent’s Practice Management by Objectives™ methodology, the development of a meaningful Value Proposition is fundamental to a solid business strategy. There’s a mutual underpinning between the Value Proposition, the Mission, the Vision and Values statements, and the Operating Plan. Learn more about Practice Management by Objectives™.
If you have not yet articulated your thinking on this, your Mission is a good place to start. It should describe:
a. Why you are in business
b. Who you serve
c. How your practice adds value or improves the life of those you serve
Next, explore your Vision:
a. How do you define success, both short and long term
b. How will you and your practice improve, grow and prosper over the next several years
Finally, identify your Values:
a. What’s your patient care philosophy
b. What principles and qualities are important to you
c. What behaviours model those principles
This exercise is both a personal exploration and a team exercise. In order to create a shared vision and encourage buy-in, all staff and stakeholders could be involved. Your operating processes, practices and systems evolve from this foundation. And so will the emotional connections you create with your existing and new patients.