How Patient Alerts Simplify Your Day

Running a dental practice is far from formulaic. Patient needs vary from person to person, which sometimes presents barriers. Language barriers, for example, are common issues that dental teams need to address for a portion of patients. Ensuring that you have the necessary tools and resources to communicate with your patients effectively is crucial. Having solutions prepared ahead of time limits stress for both parties and allows for a more rewarding experience for both your team and your patients.  

The reality of running a dental practice is that individual needs must be addressed by the team. Some patients require certain settings or protocols that other patients might not need. With many patients coming in per day, it is important to have a quick and obvious identifier for any patients that have specific needs for the team to prepare for.  

Our new video shows you how your office can use one of our newer features, ‘patient alerts’ to bring these special needs to your attention. Patient alerts show symbols that indicate a patient’s specific condition or need. Your team can quickly glance at the screen and identify existing conditions or special issues that require more hands, extra attention, or additional prep time.  

The video also demonstrates how you can add in patient alerts for patients who may have developed a special condition, for example, an allergy, or a medical condition. Another example that shows this tool’s practicality is if your practice treats a patient who is very anxious or apprehensive, you can add a note in their patient record which can quickly be viewed by hovering over the symbol that you added to their chart. This way, when anyone on your team notices that the patient has an assistance symbol, the team member can quickly adjust to fit the patient’s needs, rather than going into a situation blindly. 

As always, we hope you enjoy our video about patient alerts. We look forward to continually providing you with valuable information to help you better use ABELDent’s features. If you have any questions or would like us to make a tutorial about a specific topic, please let us know.  

How to Effectively Insert Insurance Bulk Payments

This week, we are bringing a new video tutorial to the table for you.  

Tracking finances can be tedious sometimes, but having the right practice management system in place may alleviate some of the stress. In our new video, we address some common issues that can impact the entry of bulk insurance payments. These include receiving an unexpected amount, the consolidation of carriers leading to payments arriving from an unexpected source, and complications arising from mistaken information. This video discusses how recent changes in ABELDent CS and LS+ allow you to work around those issues in order to accurately and efficiently enter your bulk payments. 

We hope you find our videos insightful for utilizing ABELDent in your dental practice. If you have any feedback or want us to talk about any specific topics, feel free to reach out to our team by leaving a comment. 

The Quickest And Easiest Way to Update Multiple Patient Records With ABELDent

It is critical to keep your patient’s contact information up-to-date, especially since we are heavily reliant on virtual forms of communication that allow coordination from a distance. It can certainly be difficult to keep certain patients or families’ contacts updated, but it is important for your team to always make an effort to make sure contact records are accurate.

We recognize that in this industry, contact information can easily become outdated. Family dynamics change, families move, and dental providers can often end up with a wrong number or email address on file. If a patient indicates that their contact information should be used for specified few family members, it can be a hassle going in between files making sure that each patient’s contact outlets are updated. In our newest video tutorial, we go over a feature that ABELDent has that allows you to quickly update contact information for multiple family members without having to go back and forth between files. This feature helps to eliminate drudge work and gives your team more time to focus on more important tasks that drive your practice forward.  

Be sure to watch our newest tutorial to find out how you can update contact information for multiple contact members in one simple click, which is just one of the improved features in ABELDent’s updated version. If you liked the video and want to see more, let us know! We look forward to providing more tutorials to demonstrate how ABELDent can be used to make practice management easier and gives you more time to focus on patient care. 

Video Tutorials Part II: Quick Scheduling Tool

A month ago, our team posted our first video to our new video tutorial series. If you missed the video, you can see it here. The first tutorial covered ABELDent’s clinical sidebar, which is a feature included in the new updated version of the software. Our video tutorials show you how you can use these new features everyday in your office to make managing your dental practice easier than before. 

Our new video focuses on our quick scheduling tool, which hygienists and receptionists can use to quickly find openings for patients. This feature allows you to quickly find an opening based on the patient’s next due date, as shown in the video. 

This feature is particularly useful for scheduling routine appointments ahead of time, and only takes a minute to find the next time/day for the patient. Using these new features allows dentists, dental assistants, hygienists, and receptionists to have extra time to focus on providing the best possible care to patients and improving patient relationships.  

If you are interested in what is demonstrated in the video and want to learn more, feel free to contact us for additional questions or a demo. Our team is working from home, but we are still available 24/7 for any inquiries you may have. 

ABELDent’s Exciting New Features: Video Tutorials

Last week’s blog post addressed the downtime caused by the COVID-19 crisis and the ways that dentists can keep themselves preoccupied, even though all routine services are postponed. In the blog post, we encourage dental professionals to utilize online classes now that they have some more time to benefit from additional learning.  

In line with this theme, we are publishing a miniseries for ABELDent users to learn about the new features that our software has, as well as prepare for future upgrades. In these videos, we will show you the features in action, as well as provide some examples for your benefit. 

Many of the new features will make your day-to-day life easier in your practice. Having a strong understanding of these new features will help you in making the most of your dental software, and in turn, providing the best quality of care for your patients.  

The first video of our miniseries covers the clinical sidebar. The clinical sidebar’s purpose is to minimize clicking and scrolling while your patient is in your operatory. You can easily access the important information that you need before starting any treatment by simply glancing at your patient’s chart. 

The Clinical Sidebar 

The clinical sidebar is not restricted to the patient’s chart. You can also see it for each individual patient when checking daily appointments. This allows you and your staff to adequately prepare for any cases that require more attention than others, or just to have a headstart on the day to increase confidence.  

Another option the sidebar provides is quick and simple health updates. You can pre-program your common health conditions and medications into ABELDent and then quickly select what you need when updating your patient’s health history. You can even have your patient do an updated health form, completely paperless, signature included. 

The clinical sidebar offers various possibilities for your practice and streamlines the process of updating and checking patient health information.  

Prepare for a Prosperous Practice, Even When You Can’t Work From Home

In light of recent events, with Ontario ordering the shutdown of nonessential workplaces, ABELDent employees are now working from home. Telecommuting is highly encouraged and measures to prevent the spread of the virus are being enforced for at least 14 days. 

A substantial number of Canadians are unable to work due to the COVID-19 crisis, including dental professionals. Dentists are still instructed to treat dental emergencies, as outlined under number 58 on the list of essential workplaces. Routine services, however, make up a significant portion of the income for a dental office. We recognize the stress that social distancing has on both yourself and your practice, but there are ways to stay motivated. 

While being unable to work can be unmotivating, we are encouraging our clients (and others) to use this time to stay on top of their game by accessing educational resources. For this reason, ABELDent is offering free educational videos and walkthroughs for anyone who needs training on administrative, financial, and clinical aspects of their dental software program.  

Additional educational resources that can be accessed during this time include online courses that earn you CE points, or even generic online classes that can offer you insights on your hiring process, employee relations, and overall business structure. As mentioned in previous posts, you can use this time to analyze your practice using SWOT Analysis or PMBO to measure if you have been meeting your practice objectives. All of these suggestions point you towards a future that is prepared to prosper.  

Even if you can’t do your job at home, you can still work from home by learning and assigning training to your staff. Ongoing education has tremendous value in any field, especially at a time like this, when there is more time to allocate towards the betterment of your practice. 

ABELSoft Inc. Celebrates 40 Years in Business

“This is a tremendous milestone for ABEL. Our sincere thank you to our employees, customers and business partners for their dedication and loyalty over the years. As we move forward, the company’s strength and its successes will continue to depend on our people, our partners and our clients’ trust,” said Angela Spinks, CEO. Read the full press release

They want me to change to SQL!

The following guest post is from Marinus J. Kolkman, Partner and Founder of iNETtechnologies Inc. iNET is a preferred hardware vendor for ABEL customers across Canada.

Why, and what is this SQL?

To some, it’s another techno-babble session to be avoided, but it needn’t be. With this explanation, I will shed some understandable light on what the fuss is all about!

A database is simply an organized way to store information. The way data is added and especially the way it is retrieved makes all the difference. Understanding the differences between the question-and-answer systems is key to making the decision to upgrade.

Historically, in older (I hate that word!) systems like Microsoft Access Database, or MDB, it’s “asking” the database to give back information that creates a roadblock. Your data sits in a flat file like a spreadsheet: rows and rows of information arranged in hundreds of columns. Everything stays in the order in which it is entered. As it grows, it takes longer and longer to write to it, and to get an answer when you look for something.

The system always starts at row one, column one, with every single request. The data is mostly stored on the hard drive and needs to be extracted every time – a lot like wrapping up the fish and chips, unwrapping to get a bite, rewrapping, unwrapping to get another bite and on and on!

It is a one-way system with all users who ask it something lined up at the door and taken in order. Add to this, with Digital Imaging and Clinical Charting now built in, the whole process of posting data and standing in line to get data becomes unmanageable. There’s huge potential for corruption and data loss as the volume of data and number of users increase!

SQL stands for Sequential Query Language and offers big advantages over this process. I describe it as a “You asked – here it is” system. That’s because it is built to handle millions of records – not thousands, like MDB. The data is “indexed” in individual places and stored mostly in RAM for near-instant retrieval. An SQL system can manage far more add-on programs: Digital Radiography, Imaging, Clinical Charting, Portal and future enhancements all rely on the power of SQL. Backup, restoration and repair are all far more dependable than MDB; with SQL, security and PIPEDA compliance are taken to a whole new level.

My advice? SQL is worth the investment. It will bring real value to the long-term profitability of your business. Consider this analogy: Where an MDB database is a one-lane highway with alternating traffic, first in then out, SQL is a multi-lane expressway literally responding to hundreds of “what do you want” queries simultaneously.

Where would you prefer to drive?