Here’s why Dentists are opting for an all-in-one practice management solution

How many different software platforms does your dental practice use daily? 

Dental offices have a growing number of technologies available to meet practice specific practice needs. Some practices use more of these than others, trying to get the most benefit from each. This approach can sometimes get complicated.  For instance, if one or more of the solutions have difficulties, it can lead to having to spend time on the phone with multiple companies while at the same time trying to work through the issues created in the office. Most of all, having many different types of software can result in new problems when one of the solutions is updated without a corresponding change in other software.  

A more comprehensive dental software can help to minimize these issues, and often save you money at the same time. 

A computer screen with ABELDent open on the screen, showing a patient's clinical chart. There are 3 icons showing a tooth with a checkmark, a calendar, and a smartphone.

While there are cases where using different software solutions can be useful, the benefits a practice receives from smoothly integrated, consistent software can surpass the benefit of using various platforms in your practice. The more complexity in your overall software environment, the more likely that redundancy and inefficiency will creep in, result in each solution providing less than optimal benefit.   

ABELDent offers multiple capabilities for dental practitioners, including but not limited to easy patient messaging, simplified scheduling, templated clinical notes, detailed clinical charting, and extensive financial workflows. Let’s dig deeper to discuss why ABELDent is the all-in-one software your practice just might be looking for. 

Benefit from regular updates, and opt for auto-updates for simplicity 

Regular updates ensure your software runs as smoothly and as securely as it possibly can. As time goes on, cybercriminals adapt to new security measures and begin to pose as threats again,  which is why keeping any software up-to-date is essential. In addition to refined security, software updates ensure that your programs run smoother. ABELDent CS and LS+ users benefit from regular automatic updates, which means there is no work on the practice’s end to manually download recommended updates. 

Software that extends beyond charting and scheduling 

Using platforms from multiple vendors may result in weak integration, or declining levels of integration over time.  This can result in manual effort or data redundancy for your team, with each platform providing less than optimal benefits.  ABELDent benefits your practice with built in features such as patient messaging and patient-facing digital forms (see video below) that integrate seamlessly with existing patient charts. For instance, if a patient indicates a new medication or allergy on a health history form, all your team has to do is insert the new information into their patient file which then displays alerts on various screens throughout the program. That way, when your team and scheduling or preparing to treat the patient, the information to treat the patient effectively will be top of mind.  

Our video tutorial on using our completely secure, digital, touchless patient intake forms.

Practice management software that has multiple capabilities is a staple when you are searching for a new solution. (Read: Clinical Charting Features to Look For). Instead of worrying whether a scheduling software integrates with a separate clinical software, which also integrates with a patient communication platform, try a comprehensive solution with these basic necessities built in. Not only is doing this more cost effective, but also easier to manage. 

Avoid vulnerabilities with compliance 

As trusted healthcare providers, dentists have professional responsibilities to meet regulations related to patients and their secure data. ABELDent stays up-to-date with regulation changes that impact communication with patients, such as CASL, PHIPA, HIPAA, and PIPEDA. Incoming mandatory changes to governmental privacy regulations may affect ongoing routines and require new data be stored to ensure practice compliance. We provide the tools that allow your practice to easily comply with these regulations, regardless of your province or state. 

ABELDent makes practice management easier for you by offering benefits such as detailed periodontal and oral charting, seamlessly integrated touchless forms, and templated clinical notes that save your team’s valuable time. If you are interested in switching to software that is simple and easy to use, while continuing to expand the needs that can be met by a practice management software, contact us today. 

Strategies to get patients back in your office for routine appointments

The dental industry has undoubtedly been negatively impacted by the pandemic’s ripple effects worldwide. Oral healthcare was quickly identified as a risk due to the nature of the virus transmission, as well as the use of aerosols in many dental treatments. Dental providers have adapted and implemented many new processes to keep patients and dental teams optimally safe from the virus. 

Despite this, many dental patients have deterred their appointments and treatments (such as restorations, implants, endodontic treatments, etc.) While dentists (in Canada) have reopened for routine treatment a few times, many patients are still only going for emergencies. Articles from multiple sources have discussed whether it is safe to go to dental visits, making groups of people anxious about exposing themselves, even if their provider goes above and beyond in risk-prevention.  

On top of the existing health risks that we are facing, with a rise in misinformation due to various sources referencing different sets of regulations, it’s inevitable that patients are largely confused about visiting dental offices for routine appointments. In this blog post, we will be going over some strategies your office can use to take charge of communication to fill up your chairs once again. 

Ways you can put your patients at ease and generate interest in routine appointments 

1. Make an announcement on your webpage or social media profiles 

Announce on your social media banners, or even your website homepage, that your office is accepting patients for routine appointments. Consider leaving your announcement up for a while (e.g., a few months), or until your practice sees an upturn of patient interest. 

2. Reference reputable organizations 

Along with your webpage or social media update, as mentioned above, you can strengthen your message by referencing groups such as CDC or ODA’s affirmation that dental visits are currently encouraged. Ensuring patient knowledge is one of the starting points towards bringing them back to your office. 

3. Make things as touchless as possible, and let patients know this beforehand 

Look into having touchless payment options (such as credit card, or Interac), and have touchless forms available for your patients to fill out. Patient intake forms, COVID-19 screening forms, health history forms, x-ray forms, and other various treatment consent forms can be digitized to optimize patient and staff safety and comfort. Additionally, informing patients of these features beforehand may encourage them to come in since your office is taking pre-emptive measures to be as safe as possible. 

Features to look for that help keep your chairs full 

1. Automated recall booking systems 

Having a system like this allows your hygienists or reception team to fill your schedule months in advance without scrambling last-minute at the end of an appointment. Intelligent automated recall booking should recognize the interval that a patient is set up for and show availabilities for the given appointment type when they are due.  

2. A treatment manager 

Having a built-in treatment manager helps you know who to contact to fill your schedule. For instance, if people missed their appointments, haven’t come for a few years, or have unfinished dental treatment, treatment managing programs should be able to identify and recommend contacting these patients.  

Putting information online to ease patient concerns, as well as having tools in your office that help you fill your schedule more efficiently are two key methods you can fill up your chairs once again.  

3 Ways you can maintain and improve your practice’s positive environment

Whether your dental assistants or reception team are leaving a first impression, or you are treating a long-time patient, patient acquisition and retention comes down to the quality of care provided. Providing quality care to patients involves multiple factors, one of which is having a positive team. Your patients are more likely to be comfortable with someone who has a happy presence in the operatory.  

Dental professionals are trained to work under a variety of conditions, and many are used to performing a wide range of tasks. Keeping up morale is essential in maintaining a strong and positive team. Working in a setting that is perpetually stressful is draining on any individual, no matter how motivated they are. COVID-19 and all the risks and precautions associated with the virus have certainly presented a new stressor for your team. How do you improve morale when hard times hit?  

1. Genuine Positive Feedback

While your office may have employee incentive programs for team members, such as insurance benefits, work parties, and other perks, providing personal praise to your team members is a simple and valuable motivation technique. Not only does this positively reinforce good work in your team, but personal praise also increases work satisfaction for the member on the receiving end. Additionally, and leading into our next point, providing feedback this way nurtures a transparent environment, encouraging your team to share their own voices. 

2. Be open to feedback on your end

Provide your team members with a safe space to share their concerns and suggestions. It’s been shown that bottling up issues can quickly cause burnout, which results in high turnover rates, and ultimately is detrimental to teamwork. Creating an open space where team members can work on conflict management, problem solving, and make their concerns known to you. To go a step further, if you can address your team members’ concerns, the individual will be satisfied with the outcome, and your team will most likely be encouraged. If your practice is not having regular team meetings already, implementing weekly or daily team meetings are a good place to start. Allowing your team members to check in and feel confident for the day or week ahead if it works with your practice’s culture. 

3. Reduce stress by optimizing your available resources

Using your practice management software to its full potential can help your team members save time and reduce stress levels by automating manual tasks. ABELDent, for example, provides communication options for your reception team, such as ABELDent Patient Portal. In the operatory, your dental assistants can quickly check for patient medical conditions or allergies via the clinical sidebar without having to navigate away from their chart. No matter what practice management software you are using, ensuring it is set up to make the most out of all the available features is your best bet for reducing stress, and improving workplace morale.  

Our brains tend to get stuck in a repetitive cycle when we lean into our negative thoughts. Additionally, negative attitudes that take over workspaces have been cited time and time again as being detrimental to any workplace’s overall goal and financial wellbeing. We have touched on the power of positivity in the past, and the ways in which your practice becomes more successful from a happier team. A healthy and happy environment is highly influential in fostering a productive practice that benefits not only your team, but also your patients.  

3 Tips for Dental Receptionists in 2021

The role of the dental receptionist is a complicated one, and it differs from office-to-office. There are varied job descriptions, tasks, and duties established by each practice. Something consistent, however, is that dental receptionists are always on the “front lines” in a practice. Fielding patient and team inquiries, managing patient issues, and keeping all records organized are just some of the tasks receptionist’s handle. For many prospective patients, receptionists and front-desk workers are the face of the practice.  

In 2019, we wrote about things every dental receptionist needs to know for maximum patient satisfaction, efficiency, and organization. With COVID-19’s implications on the dental industry, we thought it was time to update our list to address current social issues that you may encounter in your practice. In this blog post, we discuss the top three things to know as a dental receptionist in 2021.  

1. Remain adaptable  

Adaptability, even in ordinary circumstances, is a valuable skill in reception. As mentioned in our previous blog on this topic, receptionists are the first to greet patients and the last to see them out. Being such an integral part of the team, front office team members must be able to adapt to new technologies, organization systems, and communication approaches. For instance, many dental practices have adopted digital communications, especially since lockdowns minimized dental appointments. Using texting software to send automated or ad-hoc messages may require an adjustment period but adapting to new (and often more efficient) systems ensures that your office remains ahead of the technological curve.  

Patients can keep you on your toes, especially if they are particularly apprehensive about receiving dental treatment or care, or if they are very thorough and inquisitive. Some patients may require more in-depth responses, or even an approach that you do not normally use. The ability to adjust your approach to different situations is highly valued in this position, as unique individuals can raise issues in your office that can’t always be solved with a generic solution or a solution developed during more normal times.  

2. Look ahead to fill your schedule  

Photo by picjumbo.com on Pexels.com

Under the best of circumstances some patients will look for excuses to avoid proceeding with dental treatment, whether it is for financial concerns, dental anxiety, or other reasons. COVID-19 added another reason for patients to delay their treatments. With all the mixed messages from official and unofficial sources, and changes in guidelines over time, cuments released , many patients are legitimately confused about whether it is safe to visit their dentist for regular appointments, and when they can see their dentists.   

With vaccinations being rolled out worldwide, receptionists are looking ahead. While still taking the necessary precautions such as spreading out the waiting area (or making patients wait outside/in their cars), leaving gaps between appointments, and using paperless forms, receptionists should continue reaching out to patients who need recare appointments. Call lists, email lists, and contact sheets can result in a lot of manual work, especially if the lists are long, and perhaps growing longer. Having a system or tool to help you quickly send many messages at once helps your front-desk team when working to fill the schedule months in advance. For example, ABELDent’s Treatment Manager is built-in to our LS, CS and LS+ software. Whether you use a system is as simple as a customizable email template and manual sent emails, , a more efficient, built-in recall manager, or a third-party application that helps with recall management, such a solution can help to keep you organized and on track during these especially challenging times.    

Looking months ahead helps you in the long-run by having a structured schedule month-by-month, as well as keeping patients’ recare appointments on track for their own health. Scheduling appointments early will help you to uncover patient concerns that can then be addressed in advance to establish patient commitment. Getting patients back on track will be a big job, but booking appointments and dealing with patient concerns early will reduce the likelihood that you will be scrambling at the last minute to fill a providers’ column or day.  

3. Practice professional empathy  

In 2020 and 2021, thes impact of COVID-19 on organizations resulted in large number of layoffs and heightened Canada’s unemployment rate. Financial troubles will undoubtedly reduce the priority of dental treatment for some patients. While there may not be anything your office can do in some of these cases, providing a professional, empathetic tone may make an enormous difference when communicating with upset patients. Professional empathy can be conveyed through word choice, tone of voice, and body language. If you are communicating virtually, using keywords and phrases such as “we understand” can help to diffuse anxiety caused by financial concerns.  

The importance of empathy extends past financial concerns. Ashton College highlights the difference that using empathy has in a difficult situation with a patient or even a team member. Additionally, being able to understand another perspective will aid you when problem-solving, strengthening the quality of patient care.  

These three tips are just a few of many things dental receptionists should know to maximize their office’s potential in 2021. With tools and technologies evolving, the dental industry is getting more efficient while simultaneously becoming more complicated for new hires. Going forward, we look forward to speaking more on this topic and providing content that helps your entire dental team. 

Scaling Back and Preparing for What is Ahead

The end of 2020 and the beginning of 2021 has been a difficult time for everyone with COVID-19 cases steadily rising throughout December and January. With lockdown continuing in various areas, we are turning our focus back to making the most of your practice’s downtime and preparing for the future influx of patients.  

While the first province-wide shutdown did not alter the scope of dental services, Ontario’s current stay-at-home order has resulted in many dental offices scaling back once again to taking in fewer patients than usual.  RCDSO urges dental offices to take additional precautions when providing care to patients. For instance, deferring non-essential appointments to a later date or offering remote appointments for these cases as a precaution to avoid the risk of in-person contact. 

While dental appointments are minimized, there are still opportunities for your team to participate in online training, e-learning, and other important tasks that help maintain your practice. During your office’s downtime, your team can learn how to use your practice management software more efficiently, especially new hires that still need to get used to your software. ABELDent users can use ABELDent Mastery, for example. There are also webinars and online courses you and your team can take to help maintain best practices, and even to earn potential CE credits. 

We have compiled our blog posts throughout the past year as a resource bank for our readers. To read more in-depth about some of our tips for making the most of your office’s downtime, please see our list: 

At ABELDent, we are continuing to support dental professionals by working from home. We are hopeful for the future and are still available 24/7 for any of your dental software needs. 

Why Should You Use Patient-Facing Features in Your Practice?

What is ‘patient-facing’?  

Patient-facing systems are tools that provide patients with the opportunity to actively engage with their healthcare practitioners virtually. The dental industry has been evolving towards patient-facing solutions in recent years by implementing auto-scheduling, downloadable forms, and live chatting functionalities. The demand for these systems and methods have escalated as a result of the COVID-19 pandemic.  

Practices are incorporating patient-facing solutions because patients can easily interact with dental providers or access resources online. Patient-facing systems are accessible, simple solutions that prove useful for a variety of reasons. For instance, the touchless aspect of online solutions reduces face-to-face interaction and the sharing of paper, pens, or devices, thereby minimizing COVID-19 related health concerns.  

Makes open communication between dentist and patient easier, faster, and more accessible 

Clear communication is a crucial aspect of dentistry. Ensuring patient understanding, as referenced by CDA, results in increased patient satisfaction, increased procedure efficiency, and fewer negative experiences and reviews.  

Patient-facing features provide patients with the opportunity to share information more easily via online resources to learn about their treatment. This also allows patients to actively participate in virtual care. Some examples include patients filling out consent forms prior to treatment, completing health history and COVID-19 screening forms, updating their standing patient form, and prefacing appointments with video consultations. These features ensure patients can gain a deeper understanding of their treatment prior to their physical appointment without having to be physically present in your office. Providing an online format for these tasks rather than in-person is convenient for patients, reduces COVID-19 concerns, and saves your practice a spare operatory. 

Provides a good opportunity for easing anxious patients 

Additional benefits of patient-facing features include the accommodation of safe (touchless), convenient, and fast communication between provider and patient to preface appointments. In addition to quick communication, virtual care allows the use of visuals the same way you would be able to show patients in your operatory how a procedure will go. Screen-sharing capabilities that are included in most video conferencing tools allow this, limiting the setbacks that an online consultation would have in comparison to a physical consultation. 

Pre-treatment appointments can be beneficial for patients who are apprehensive, as you can suggest patient calming techniques, discuss whether nitrous oxide is a viable solution for their needs, or discuss other options that may help to calm anxieties. Doing all this in an online setting benefits your practice and the patient, and helps strengthen the practice-patient relationship. 

Lightens the workload for your team and minimizes chances of manual errors 

Forms that are hard to read, faxed, or scanned to your office, or rushed can often result in team members interpreting information wrong and inserting incorrect information in a patient’s chart. Allowing patients to fill out their forms online eliminates these potential errors on your office’s end. Patients may still make a typo or fill in an area incorrectly, but these errors can easily be fixed in your office by editing the file. Removing the chances of your team members getting information wrong is a step in the right direction towards great recordkeeping. Additionally, allowing patients to submit their forms online allows your team members to be more productive with their time. 

Overall, patient-facing solutions are a great practical tool to have in your office, not just during health crises, but long-term. Many patients and practices, having been introduced to the benefit of these methods, will come to prefer and expect them.  

The various benefits mentioned throughout this blog post are reasons for investing in online solutions, which will prepare your practice for the upcoming decade when virtual care and patient-facing systems will be the norm. 

If you are interested in finding out more about ABELDent’s touchless patient-facing forms, we are available 24/7. Feel free to fill out our contact form below, or give us a call at the phone number mentioned below. 

Resources: 

Jensen, R. E., Gummerson, S. P., & Chung, A. E. (2016). Overview of Patient-Facing Systems in Patient-Reported Outcomes Collection: Focus and Design in Cancer Care. Journal of oncology practice, 12(10), 873–875. https://doi.org/10.1200/JOP.2016.015685 

3 Ways Efficient Dentists Lead Their Practice

Leadership is one of the main cornerstones of a healthy organization. Many dentists own and operate their own dentistry practice, but some offices work as a conglomerate. Whether you are an office manager or a practicing dentist, knowing what to do as a practice leader will strengthen your team. This blog post delves into three ways to harness your leadership skills to promote and maintain an efficient dental practice. 

1. Foster a healthy workplace culture from the top-down 

Your practice’s workplace culture defines how your team members feel while working in your office, and by extension, how they behave. For instance, if they are too comfortable, team members may sometimes forget to maintain their professionalism in the office. If staff are uncomfortable in the work environment, however, they may behave rigidly or nervously, also negatively impacting their performance, and by extension, the quality of service given to your patients. Additionally, team members working in a thriving environment contribute to the office’s culture, often harmonizing with other team members.  

Fostering a healthy workplace culture is vital for maintaining a thriving dental team. Some pointers to take into consideration include: 

  • Make sure your practice’s mission statement is made clear to new hires from the very beginning. 
  • Encourage the behaviours you want to see in your office by setting an example. Employees tend to mirror what they see in the workplace. 
  • Reward team members and hold them accountable – providing constructive criticism as feedback maintains a safe work environment and provides room for growth for the team member. Remember to be fair and consistent when giving feedback. 
  • Be proactive with feedback, whether it is positive or negative. Providing no feedback may make existing problems larger in the long run and result in team members feeling unappreciated. 

2. Prepare your staff with problem-solving skills

As a practice leader, you are one of the people who decide how your office handles problems and how to mitigate problems. One aspect of preparedness is making sure your team members know the correct protocol when handling difficult situations or individuals. Educate your team members on what they should do or say if they encounter a problem with a patient, visitor, or co-worker. Guide your team members on the correct protocol for these issues. Preparing your team to face these situations with confidence dissolves tension when the time comes and may help prevent problems entirely.

While you can prepare your team as best as you can, there will always be a chance for unforeseeable problems to come up. While you won’t anticipate every issue that may occur, you can still prepare your team with diverse problem-solving skills, which are crucial when facing an unanticipated situation.

3. Provide resources and opportunities for learning 

Dental offices are symbiotic; the office’s front and back need to work in harmony to be efficient. Before this can happen, team members need to learn the best practices for the tasks associated with their roles. Aside from putting care into an initial training program for new hires, some other ways you can provide resources for your team include: 

  • Registering for CE courses as a group throughout the year 
  • Attending dental conferences (including virtual trade shows) – these shows have valuable educational material and CE courses for your team. 
  • If you recently updated or transferred a software or system in your practice, set aside some time for training the whole team on the new workflows. 
  • Sometimes, team members may need reminders on how to use equipment or software properly. For example, if someone regularly forgets to use a built-in charting system favoring leaving detailed notes, they likely need a reminder. Ongoing education is almost always required in the workplace. 

By providing the resources for your team’s ongoing learning, you set your team, and by extension, your practice up for success. Ensuring everyone in your practice is implementing best practices is a surefire way to maintain a team-centric attitude and foster office motivation. 

4 Reasons for Attending Dental Conventions

Dental conferences and trade shows are among the longest-standing traditions in the industry. Dental professionals, stakeholders, exhibitors, and various other guests attend conferences and trade shows commonly held in convention centres or hotels.  

The reasons for attending are different for everyone; some attendees may go for the continuing education (CE) courses; some want to expand their professional network, some for the social opportunities, while others may want to go for the experience. Depending on the location, these conventions often attract dental professionals from all over the world and foster connections between people associated with the industry. 

This year, several trade shows and conferences are being taken online due to health and safety measures. This unique format has been used in the last few months to facilitate connections while also prioritizing social distancing and public health. ADA’s Florida Dental Conference, for instance, is operating virtually this year. While this format eliminates the aspect of travelling to a new place, having a virtual conference creates an opportunity for attendees that otherwise may not have been able or willing to attend a physical exhibition. Additionally, scientists have found that in many cases, virtual conferences allow for better experiences for attendees and stakeholders due to more control for moderated discussions, more attendees, reduced carbon emissions, and lower travel expenses.  

This week’s blog outlines five reasons to attend dental conferences and trade shows, whether virtual or physical.  

1. Opportunity for CE credits 

As a known requirement for dental professionals, continuing education credits are often available from educational sessions or modules at conferences or trade shows. If you are looking for potential CE credits, be sure to do research on the sessions you sign up for to see if they are offered with the module.  

2. Outside insights & networking

Attending trade shows and connecting with new individuals allows you to learn about how other industry practices operate, which is useful in comparing your differences. Comparing your current practice’s business model with other dentists in the community is a great starting point when conducting a SWOT analysis of your practice. You can also learn why other professionals in the field may favour certain technologies or methods over others, providing you with a new perspective and ongoing appreciation of the industry. 

In addition to gaining outside perspectives, attending virtual and physical conferences provides an opportunity for networking with other professionals in the field. Along with meeting new people, new opportunities arise for potential practice changes, partnerships, retirement plans, and other chances to improve your practice in ways you may not have thought of before.  

3. Go for the experience

If you haven’t been to a conference in any capacity, attending one for your first time may not be what you expect. While physical trade shows in the past have been quite busy, with many having thousands of visitors, virtual conferences are a new ballpark. Despite this, there are still many reasons to attend an online trade show. For example, many vendors you may have inquiries for are set up for easy access with minimal wait times. Often, you may have an opportunity to privately message or reach out to a speaker that you have questions for. Lastly, if you missed a specific session or livestream, there are usually recordings (especially for sessions that you register for), whereas at a physical conference or trade show recordings may be limited. Of course, attending a physical trade show can be an exciting experience for the first time, to say the least. There are countless things to do, many vendors to talk to, and hundreds of potential new connections.  

4. Learn what is new in the ever-changing field of dentistry. 

The exhibit hall is a world of opportunity for conference attendees. Perhaps there has been a technology or vendor you have been interested in incorporating into your practice prior to attending the show. Whether virtual or physical, attending a conference is a great opportunity to talk to the companies that you think are interesting and may benefit your practice. There may be special pricing or additional benefits by seeking vendors out at these shows. Interactions with vendors at their booths tend to be more valuable, personal, and informative by giving you the chance to ask anything you may be wondering about the vendor.

3 Reasons You Should Keep Your Software Up To Date

In a Pew Research Center study on Americans and cybersecurity, roughly one out of ten people do not update their smartphone software at all. While ignoring software updates poses a major risk to the individual user’s security, a staggering number of people still choose to stay with the older version of the software. Why is this the case? 

Patrick Boblin writes on this issue in an article regarding the reasons people avoid updating their computers. Some of the reasons Boblin lists include compatibility issues, having a bad prior experience, and being comfortable with the way their system currently runs. One specific reason that stands out is that people don’t understand why they need to update their systems so frequently, and as a result, have less security. 

The reasons Boblin brings up go beyond computer or smartphone updates. Many users ignore software updates, especially if they seem tedious, or the changes are not adequately explained. In today’s blog, we want to emphasize the importance of keeping your software up to date, especially the software you use for your dental practice. 

Security 

First and foremost, software updates are created to maximize the user’s security. Technologies are always changing and unfortunately, so are viruses and other threats to your system. To stay up to date on the best security, it is crucial to update the latest version of any software you are using to keep your information protected. These updates provide the best possible defense systems to prevent cyber-attacks before they become a problem for your practice. 

Bug prevention and elimination

When software updates are published, the new version usually accounts for bugs that have been reported by users. Even if you or your team has not experienced any of the corrected bugs, updating to the latest version of the software eliminates the chances of that bug happening to you in the future. And if you have experienced one or more of the bugs, there is no need to continue to live with and negative impact. Updating your software frequently prevents both ongoing and potential frustration that can be the result of software issues.   

It’s best practice 

Making the most of your dental software’s capabilities is the best practice for your team and your patients. Continually updating to the most recent version prevents errors, maximizes your software’s capabilities, and simplifies your team’s workflow. Downloading the latest updates also means you are taking full advantage of your dental software and getting the full value out of the product that you use every day. 

Essentially, your software is continually updated to provide you with the best possible product to make your daily tasks more efficient and secure. It is beneficial to keep up to date on the latest developments for your security, as well as ease-of-use, whether it is your smartphone’s operating system or your dental practice’s scheduler. 

How to Send Hands-Free Questionnaires to Your Patients in Seconds

The spread of COVID-19 in late 2019 and early 2020 caused us to adapt to new ways of working with each other. While Ontario is now in phase three of reopening various businesses and organizations, it is apparent that we are going to keep some changes permanently going forward. A change that we have already embraced prior to the outbreak is hands-free technology. To counteract public health risks, people have developed newer technologies that favour touch-free environments; for instance, digitized paperwork and patient charts. 

Worldwide, dentists have accommodated the necessary new changes that maintain social distancing in practice. Although many dental offices have already moved to a paperless-based practice, multiple still retain some physical documents such as intake forms for compliance with proper dental recordkeeping.  

Whether your practice is fully paperless or not, pre-screening can take up a significant amount of time over the phone or in-person. ABELDent’s new feature gives providers the option to send COVID-19 pre-screening forms to patients before they even step foot in the clinic, saving your team time and preventing paper forms.

This feature maintains your patients’ private health information (PHI), which must be encrypted when sent via emails. The pre-screening survey sends a one-time link that your patients can fill out prior to their appointment either at home, or right outside your office before entering. The information is automatically updated in the electronic chart, saving time and effort for your team. 

If you want to learn more about this new feature, we hope you check out our new video. Our overview goes through the basics of sending quick pre-screening surveys, and how you can customize the message to fit your office’s needs. As always, we hope you enjoy the video.