Simplified Charting in ABELDent CS and LS+

A comprehensive charting system is a necessity for your dental office. While practice management systems offer the same range of charting mechanisms, ABELDent provides you with simplified systems for clinical charting such as templated clinical chart notes for quick and easy record-keeping with no compromises. ABELDent comes with clinical note presets that you can edit or change to fit your practice’s needs. These fast templated notes mean your team spends more time focusing on providing top-quality treatment without sacrificing detailed records. Other benefits much like templated clinical notes are what makes ABELDent such a useful tool for dental professionals. In this blog post, we are going to go in-depth about some of ABELDent CS and LS+’s charting features.

Charting Existing Conditions

Even new hires can easily adapt to working in your practice by utilizing ABELDent’s simplified workflows. 

All your team needs to do is use the buttons on the left side of the clinical chart to mark existing conditions and treatments quickly and efficiently.  

Quick Tip: 

To add an existing condition to your patient’s chart, click the tooth with the condition, then press  the button for the condition you want to apply. For example, below, the patient’s 18 is marked as ‘missing’.  

Tooth 18 is marked as ‘missing’ in the patient’s clinical chart.

To mark an existing condition on more than one tooth, hold down the button for that condition until it turns blue. Then click on all of the teeth that you want to post that condition to. This simple shortcut can save to time and effort each day. 

Watch the video below to see how simple and efficient charting conditions on multiple teeth is in ABELDent. 

Charting New Treatment 

When adding today’s treatment, or creating treatment plan(s) for a patient, ABELDent gives you the option to filter procedure codes so you can quickly select the most common treatments or codes. For example, when charting a restorative procedure, simply select the tooth surface(s) that need to be restored, and ABELDent will display the appropriate procedure code for you to choose from.

Another time-saver is the ability to record treatment provided to a patient by one or more providers. If two or more different providers see the same patient on a specific day, you can easily change the provider without closing out of the chart. This keeps provider production separate. Additionally, deleting codes is as simple as clicking the code you want deleted, then navigating to the trash-can button below the chart. 

Intuitive charting is just one of the various benefits ABELDent CS and LS+ provides its users. To learn more about how ABELDent can make practice management easier, contact us today!

Here’s why Dentists are opting for an all-in-one practice management solution

How many different software platforms does your dental practice use daily? 

Dental offices have a growing number of technologies available to meet practice specific practice needs. Some practices use more of these than others, trying to get the most benefit from each. This approach can sometimes get complicated.  For instance, if one or more of the solutions have difficulties, it can lead to having to spend time on the phone with multiple companies while at the same time trying to work through the issues created in the office. Most of all, having many different types of software can result in new problems when one of the solutions is updated without a corresponding change in other software.  

A more comprehensive dental software can help to minimize these issues, and often save you money at the same time. 

A computer screen with ABELDent open on the screen, showing a patient's clinical chart. There are 3 icons showing a tooth with a checkmark, a calendar, and a smartphone.

While there are cases where using different software solutions can be useful, the benefits a practice receives from smoothly integrated, consistent software can surpass the benefit of using various platforms in your practice. The more complexity in your overall software environment, the more likely that redundancy and inefficiency will creep in, result in each solution providing less than optimal benefit.   

ABELDent offers multiple capabilities for dental practitioners, including but not limited to easy patient messaging, simplified scheduling, templated clinical notes, detailed clinical charting, and extensive financial workflows. Let’s dig deeper to discuss why ABELDent is the all-in-one software your practice just might be looking for. 

Benefit from regular updates, and opt for auto-updates for simplicity 

Regular updates ensure your software runs as smoothly and as securely as it possibly can. As time goes on, cybercriminals adapt to new security measures and begin to pose as threats again,  which is why keeping any software up-to-date is essential. In addition to refined security, software updates ensure that your programs run smoother. ABELDent CS and LS+ users benefit from regular automatic updates, which means there is no work on the practice’s end to manually download recommended updates. 

Software that extends beyond charting and scheduling 

Using platforms from multiple vendors may result in weak integration, or declining levels of integration over time.  This can result in manual effort or data redundancy for your team, with each platform providing less than optimal benefits.  ABELDent benefits your practice with built in features such as patient messaging and patient-facing digital forms (see video below) that integrate seamlessly with existing patient charts. For instance, if a patient indicates a new medication or allergy on a health history form, all your team has to do is insert the new information into their patient file which then displays alerts on various screens throughout the program. That way, when your team and scheduling or preparing to treat the patient, the information to treat the patient effectively will be top of mind.  

Our video tutorial on using our completely secure, digital, touchless patient intake forms.

Practice management software that has multiple capabilities is a staple when you are searching for a new solution. (Read: Clinical Charting Features to Look For). Instead of worrying whether a scheduling software integrates with a separate clinical software, which also integrates with a patient communication platform, try a comprehensive solution with these basic necessities built in. Not only is doing this more cost effective, but also easier to manage. 

Avoid vulnerabilities with compliance 

As trusted healthcare providers, dentists have professional responsibilities to meet regulations related to patients and their secure data. ABELDent stays up-to-date with regulation changes that impact communication with patients, such as CASL, PHIPA, HIPAA, and PIPEDA. Incoming mandatory changes to governmental privacy regulations may affect ongoing routines and require new data be stored to ensure practice compliance. We provide the tools that allow your practice to easily comply with these regulations, regardless of your province or state. 

ABELDent makes practice management easier for you by offering benefits such as detailed periodontal and oral charting, seamlessly integrated touchless forms, and templated clinical notes that save your team’s valuable time. If you are interested in switching to software that is simple and easy to use, while continuing to expand the needs that can be met by a practice management software, contact us today. 

Checking in with your wellness and settling back into a routine

The fall season is around the corner. Kids and college students are preparing to focus on their education once again, and patients and dental providers are starting to settle into a routine again now that the Summer is nearly over. Settling back into regular routines is stressful enough. The uncertainties that accompany the current pandemic can make things harder than usual for dental professionals. Additionally, physicians and scientists are finding dramatically higher rates of depression and anxiety due to COVID-19’s impact on our social lives, work lives, and overall wellbeing. 

Taking your own personal wellness into account not only benefits your mental and physical health, but also enables you to be more effective in the office. Furthermore, you may find that you provide better quality care to your patients when you make your wellbeing a priority. In this blog post, we want to highlight some techniques you and your team can use to check-in with your wellness and make settling back into routines easier this season. 

1. Avoid procrastinating treatment with difficult patients and schedule more intensive treatments earlier in the day 

Positive young male dentist with tablet reporting good news to patient in doctors office

An article* in the British Dental Journal from 2018 asks whether education institutions are doing enough to prepare dental students for the stressors they will face as oral healthcare providers. The researchers (Colley, Harris, Hellyer, and Radford), propose a few solutions to help new dental providers with stress management early on. Some of these solutions include avoiding procrastination when it comes to difficult patients. More difficult clinical procedures can be scheduled  at the beginning of the day to reduce  end-of-day stress. The article also includes some more generic stress management techniques, such as separating work life from home life, as well as including positive affirmations in one’s morning routine.  

2. Make time for physical activity

A smart-watch showing statistics

Researchers continue to cite physical exercise as a major stress reliever due to the production of endorphins. Although you may be on your feet a lot during the day going between operatories, dentistry has been noted as being a fairly sedentary profession. Making sure you are taking breaks to get some movement during your day, or even making some time before or after your time at the office can help you feel a little bit better if you are stressed or overwhelmed. 

3. Your team is there for you – utilize their skills!

Two dental team members at a desk looking at a screen

In your dental practice, you very likely work with a group of skilled individuals who each bring something unique to the table. Passing a responsibility onto a qualified team member may be an effective temporary solution while you use a stress management technique to regroup.  

A lot of day-to-day protocols have changed  to accommodate COVID-19’s impact on the dental practice. With approximately 63% of Canadians fully vaccinated (as of August 21, 2021), the preventative measures most offices have integrated into their routines  are likely to become  long-term industry requirements, making daily tasks require more effort and time. While many of us have adjusted to the norms of living through a pandemic, it is important to give ourselves some compassion as we continue to work in difficult circumstances. 

RCDSO provides resources for dental providers looking for help with improving their overall wellness. ADA also provides resources for individuals who are looking for resources, as well as some information on statistics regarding dental providers and mental health during the pandemic. 

Resources

*Colley, J., Harris, M., Hellyer, P. et al. Teaching stress management in undergraduate dental education: are we doing enough?. Br Dent J 224, 405–407 (2018). https://doi.org/10.1038/sj.bdj.2018.220 

Strategies to get patients back in your office for routine appointments

The dental industry has undoubtedly been negatively impacted by the pandemic’s ripple effects worldwide. Oral healthcare was quickly identified as a risk due to the nature of the virus transmission, as well as the use of aerosols in many dental treatments. Dental providers have adapted and implemented many new processes to keep patients and dental teams optimally safe from the virus. 

Despite this, many dental patients have deterred their appointments and treatments (such as restorations, implants, endodontic treatments, etc.) While dentists (in Canada) have reopened for routine treatment a few times, many patients are still only going for emergencies. Articles from multiple sources have discussed whether it is safe to go to dental visits, making groups of people anxious about exposing themselves, even if their provider goes above and beyond in risk-prevention.  

On top of the existing health risks that we are facing, with a rise in misinformation due to various sources referencing different sets of regulations, it’s inevitable that patients are largely confused about visiting dental offices for routine appointments. In this blog post, we will be going over some strategies your office can use to take charge of communication to fill up your chairs once again. 

Ways you can put your patients at ease and generate interest in routine appointments 

1. Make an announcement on your webpage or social media profiles 

Announce on your social media banners, or even your website homepage, that your office is accepting patients for routine appointments. Consider leaving your announcement up for a while (e.g., a few months), or until your practice sees an upturn of patient interest. 

2. Reference reputable organizations 

Along with your webpage or social media update, as mentioned above, you can strengthen your message by referencing groups such as CDC or ODA’s affirmation that dental visits are currently encouraged. Ensuring patient knowledge is one of the starting points towards bringing them back to your office. 

3. Make things as touchless as possible, and let patients know this beforehand 

Look into having touchless payment options (such as credit card, or Interac), and have touchless forms available for your patients to fill out. Patient intake forms, COVID-19 screening forms, health history forms, x-ray forms, and other various treatment consent forms can be digitized to optimize patient and staff safety and comfort. Additionally, informing patients of these features beforehand may encourage them to come in since your office is taking pre-emptive measures to be as safe as possible. 

Features to look for that help keep your chairs full 

1. Automated recall booking systems 

Having a system like this allows your hygienists or reception team to fill your schedule months in advance without scrambling last-minute at the end of an appointment. Intelligent automated recall booking should recognize the interval that a patient is set up for and show availabilities for the given appointment type when they are due.  

2. A treatment manager 

Having a built-in treatment manager helps you know who to contact to fill your schedule. For instance, if people missed their appointments, haven’t come for a few years, or have unfinished dental treatment, treatment managing programs should be able to identify and recommend contacting these patients.  

Putting information online to ease patient concerns, as well as having tools in your office that help you fill your schedule more efficiently are two key methods you can fill up your chairs once again.  

3 Ways you can maintain and improve your practice’s positive environment

Whether your dental assistants or reception team are leaving a first impression, or you are treating a long-time patient, patient acquisition and retention comes down to the quality of care provided. Providing quality care to patients involves multiple factors, one of which is having a positive team. Your patients are more likely to be comfortable with someone who has a happy presence in the operatory.  

Dental professionals are trained to work under a variety of conditions, and many are used to performing a wide range of tasks. Keeping up morale is essential in maintaining a strong and positive team. Working in a setting that is perpetually stressful is draining on any individual, no matter how motivated they are. COVID-19 and all the risks and precautions associated with the virus have certainly presented a new stressor for your team. How do you improve morale when hard times hit?  

1. Genuine Positive Feedback

While your office may have employee incentive programs for team members, such as insurance benefits, work parties, and other perks, providing personal praise to your team members is a simple and valuable motivation technique. Not only does this positively reinforce good work in your team, but personal praise also increases work satisfaction for the member on the receiving end. Additionally, and leading into our next point, providing feedback this way nurtures a transparent environment, encouraging your team to share their own voices. 

2. Be open to feedback on your end

Provide your team members with a safe space to share their concerns and suggestions. It’s been shown that bottling up issues can quickly cause burnout, which results in high turnover rates, and ultimately is detrimental to teamwork. Creating an open space where team members can work on conflict management, problem solving, and make their concerns known to you. To go a step further, if you can address your team members’ concerns, the individual will be satisfied with the outcome, and your team will most likely be encouraged. If your practice is not having regular team meetings already, implementing weekly or daily team meetings are a good place to start. Allowing your team members to check in and feel confident for the day or week ahead if it works with your practice’s culture. 

3. Reduce stress by optimizing your available resources

Using your practice management software to its full potential can help your team members save time and reduce stress levels by automating manual tasks. ABELDent, for example, provides communication options for your reception team, such as ABELDent Patient Portal. In the operatory, your dental assistants can quickly check for patient medical conditions or allergies via the clinical sidebar without having to navigate away from their chart. No matter what practice management software you are using, ensuring it is set up to make the most out of all the available features is your best bet for reducing stress, and improving workplace morale.  

Our brains tend to get stuck in a repetitive cycle when we lean into our negative thoughts. Additionally, negative attitudes that take over workspaces have been cited time and time again as being detrimental to any workplace’s overall goal and financial wellbeing. We have touched on the power of positivity in the past, and the ways in which your practice becomes more successful from a happier team. A healthy and happy environment is highly influential in fostering a productive practice that benefits not only your team, but also your patients.  

3 Tips for Dental Receptionists in 2021

The role of the dental receptionist is a complicated one, and it differs from office-to-office. There are varied job descriptions, tasks, and duties established by each practice. Something consistent, however, is that dental receptionists are always on the “front lines” in a practice. Fielding patient and team inquiries, managing patient issues, and keeping all records organized are just some of the tasks receptionist’s handle. For many prospective patients, receptionists and front-desk workers are the face of the practice.  

In 2019, we wrote about things every dental receptionist needs to know for maximum patient satisfaction, efficiency, and organization. With COVID-19’s implications on the dental industry, we thought it was time to update our list to address current social issues that you may encounter in your practice. In this blog post, we discuss the top three things to know as a dental receptionist in 2021.  

1. Remain adaptable  

Adaptability, even in ordinary circumstances, is a valuable skill in reception. As mentioned in our previous blog on this topic, receptionists are the first to greet patients and the last to see them out. Being such an integral part of the team, front office team members must be able to adapt to new technologies, organization systems, and communication approaches. For instance, many dental practices have adopted digital communications, especially since lockdowns minimized dental appointments. Using texting software to send automated or ad-hoc messages may require an adjustment period but adapting to new (and often more efficient) systems ensures that your office remains ahead of the technological curve.  

Patients can keep you on your toes, especially if they are particularly apprehensive about receiving dental treatment or care, or if they are very thorough and inquisitive. Some patients may require more in-depth responses, or even an approach that you do not normally use. The ability to adjust your approach to different situations is highly valued in this position, as unique individuals can raise issues in your office that can’t always be solved with a generic solution or a solution developed during more normal times.  

2. Look ahead to fill your schedule  

Photo by picjumbo.com on Pexels.com

Under the best of circumstances some patients will look for excuses to avoid proceeding with dental treatment, whether it is for financial concerns, dental anxiety, or other reasons. COVID-19 added another reason for patients to delay their treatments. With all the mixed messages from official and unofficial sources, and changes in guidelines over time, cuments released , many patients are legitimately confused about whether it is safe to visit their dentist for regular appointments, and when they can see their dentists.   

With vaccinations being rolled out worldwide, receptionists are looking ahead. While still taking the necessary precautions such as spreading out the waiting area (or making patients wait outside/in their cars), leaving gaps between appointments, and using paperless forms, receptionists should continue reaching out to patients who need recare appointments. Call lists, email lists, and contact sheets can result in a lot of manual work, especially if the lists are long, and perhaps growing longer. Having a system or tool to help you quickly send many messages at once helps your front-desk team when working to fill the schedule months in advance. For example, ABELDent’s Treatment Manager is built-in to our LS, CS and LS+ software. Whether you use a system is as simple as a customizable email template and manual sent emails, , a more efficient, built-in recall manager, or a third-party application that helps with recall management, such a solution can help to keep you organized and on track during these especially challenging times.    

Looking months ahead helps you in the long-run by having a structured schedule month-by-month, as well as keeping patients’ recare appointments on track for their own health. Scheduling appointments early will help you to uncover patient concerns that can then be addressed in advance to establish patient commitment. Getting patients back on track will be a big job, but booking appointments and dealing with patient concerns early will reduce the likelihood that you will be scrambling at the last minute to fill a providers’ column or day.  

3. Practice professional empathy  

In 2020 and 2021, thes impact of COVID-19 on organizations resulted in large number of layoffs and heightened Canada’s unemployment rate. Financial troubles will undoubtedly reduce the priority of dental treatment for some patients. While there may not be anything your office can do in some of these cases, providing a professional, empathetic tone may make an enormous difference when communicating with upset patients. Professional empathy can be conveyed through word choice, tone of voice, and body language. If you are communicating virtually, using keywords and phrases such as “we understand” can help to diffuse anxiety caused by financial concerns.  

The importance of empathy extends past financial concerns. Ashton College highlights the difference that using empathy has in a difficult situation with a patient or even a team member. Additionally, being able to understand another perspective will aid you when problem-solving, strengthening the quality of patient care.  

These three tips are just a few of many things dental receptionists should know to maximize their office’s potential in 2021. With tools and technologies evolving, the dental industry is getting more efficient while simultaneously becoming more complicated for new hires. Going forward, we look forward to speaking more on this topic and providing content that helps your entire dental team. 

3 Reasons to Leverage Web Analytics as a Dental Practice

How well is your website contributing to your practice goals? Is there someone in your practice gathering information and taking action to improve your web presence? Who in your office has time to check data analytics? How would it benefit your dental practice? 

While there is a learning curve associated with navigating web analytics software, using this such a measurement tool can be very worthwhile for your practice. Once someone in your practice understands the basics of navigating and interpreting the information shown, you can make your marketing strategies and SEO more efficient and cost-effective. 

Web analysis software measures various aspects of your website, such as the number of unique visitors, pages within a website that are popular, and the length of time a visitor spends on a page. Analysis software also often collects data via cookies to form demographic reports about website visitors.  

Office administrators, dentists, or delegated team members can do regular upkeep on website data by using tools such as Google Analytics. Google Analytics is a popular choice because it is free. There are various alternatives to Google Analytics, as well. Once someone knows how to navigate and interpret the information that the data analysis tool collects, it can be a very efficient and worthwhile process for improving the impact of your online presence. Streamlining web keywords and SEO can save your office time when deciphering the presented data. 

If you are interested in using web and data analysis to position your practice for growth, read below to find out three compelling reasons for using these systems in your office. 

1. Pinpoint your prospective patients 

Having web analysis software attached to your website can help you learn more about who is visiting your website. Google Analytics, for instance, gathers demographic information about visitors on your website. In reports, you find out the age, gender, and interests of your visitors. Knowing who visits your website can help you understand where your practice is positioned online, and if you are marketing to your desired demographic.  

2. Have better plans for marketing your practice online 

Understanding which media are effective for your practice allows you to get the most value out of your advertising budget. Analytics software displays detailed reports of how people arrive at your website, how long they stay on a certain webpage, and whether visitors clicked specific buttons on your webpages. Understanding how you acquire website views signals the methods that are effective for your practice. For instance, if you get a lot of direct traffic (meaning people insert your website into their web browser on their own), your print media and other resources are likely effective at directing people to your page. If you acquire a lot of visitors from search engines, however, it may signal that using sponsored ads such as Google AdWords is more effective for your practice. 

Analytics software also allows you to see the breakdown of devices used to view your website. If your website displays strangely on mobile, and majority of your visitors are on your website from a mobile device, you may need to plan to revisit your web design. Seeing how long visitors stay on your webpage also tells a lot about how effective your design is and signals what visitors want to learn from your website by which webpages are most visited.  

3. Web analytics help you evaluate your practice’s online performance 

When you are conducting an evaluation on your practice via SWOT analysisPMBO, or another method, your website’s metrics are a great indicator of how your online presence is doing. Interpreting certain patterns in website visitors can suggest where your strengths and weaknesses are in terms of marketing your practice online. This can also provide useful insight into the techniques your practice utilizes the best from a business perspective. Lastly, the ability to catalogue and document this information into reports is an especially useful tool when measuring online growth and ad efficiency. Spending some time learning data analytics can help your practice if you are looking to get more out of online marketing. 

Video Tutorial: Securely Send Touchless Health History Forms to Patients

This week, we have a new tutorial showcasing one of ABELDent’s newer features.  

Much like our previous video, our new tutorial shows you a new ABELDent CS/LS+ feature that allows you to send touch-free health history forms to patients. Not only does this easy feature help your practice save paper for hundreds of patients, but it also saves time. Once the patient finishes their health history form, they can submit the form which goes directly into their electronic patient chart. Your team does not need to manually insert patient information, which is a downside of using paper charts along with electronic health charts. 

The importance of protected health information 

When your patient receives the email you just sent, they are linked to a webpage that allows them to safely and securely insert their health history information on the form. The link that the patient receives is a one-time use link only, meaning it breaks after its first use. This ensures that your patient’s information is being delivered directly to their chart from the webpage efficiently and securely. 

Additional benefits of online health history forms 

Dental offices moving away from paper-based forms may have patients use tablets or similar devices in the waiting room. Online health history forms allow to patients to fill out the forms anywhere on their smartphone or Internet-enables device.  This minimizes delays in the waiting room and eliminates the risk of having your devices dropped, broken, stolen, or tampered with.  Additionally, online health history forms speed up the practice workflows by automatically entering the information in patient charts.   

Video summary: 

Here are the steps that are outlined in our video tutorial.  

  1. Navigate to the patient’s clinical sidebar
  1. Click the email icon to send an email under “health history” in the clinical sidebar. 
  1. Edit or adjust the text if needed. When you’re ready to go, click “send”. 

We hope you find our new tutorial helpful for learning these new features. We look forward to providing more tutorials and walkthroughs in the coming months.  

4 Tips for Managing Stress as a Dental Provider

September is a time of year full of changes, some of which can be a source of stress for you or your family members as kids go back to school and families transition into new routines that can add uncertainty and stress at the best of times.   

This year, COVID-19 is creating uncertainty and changes in routine. The added stressors on top of your usual workload, as well as the additional precautions that your practice is taking due to the pandemic can add up, leading to eventual burnout. This week, we want to provide some resources for caring for your own health as a dental provider and managing ongoing stress during this busy time.  

Running a dental practice can be stressful on its own, moreso with many providers spending long hours with patients while also responsible for managing new challenges for the practice. The high-stakes environment can also be a source of stress.   

While COVID-19 forces the dental practice to face new challenges, this period may result in changes that eventually lead to an improved practice.  While short term social distancing regulations result in lower patient traffic and reduced income for your practice, it could also encourage adoption of new workflows and automation that, for example, improve patient communication while allowing team members to focus on more productive activities. 

 If your workday prior to the pandemic did not accommodate necessary breaks, a lower patient load may be an opportunity to rethink practices workflows and provide time to try new things.  This brings us to our first point, which is: 

1. Find a balance that works for you 

Each practice has its own priorities, routines, and workflows. Some ideas for stress reduction may not be viable for your office. Determining whether an idea fits your personal and practice objectives is an essential factor in whether you will see it through and achieve the desired results. In addition to finding solutions that work for your practice, it is important to find the right balance for your time in and outside of the office. Making time in your day in between appointments to eat, replenish, and rest not only maintains your wellness but also may result in better-quality care given.   

2. Make time for movement 

While it may seem like you are running around a lot during the day between operatories, the average dental professional’s day is usually more sedentary than one might think. Along with making time for necessary breaks during the day, making sure you are stretching, moving, or getting some form of exercise will help improve your wellbeing while simultaneously minimizing stress.  

3. When in doubt, reach out 

If you are finding that it’s hard to keep your stress levels under control, there are many services that you can take advantage of, especially with the movement to online meetings and telehealth. Setting up an appointment with a counselor, doctor, life coach or even just a friend can help you with establishing habits that minimize stress levels. There is nothing to lose by looking for a different perspective, and it may provide a sense of relief. 

4. A team is more than a group of individuals

While everyone on your team may experience challenges in new priorities and routines, all team members may not be impacted to the same degree.  There may be opportunities to temporarily shift responsibilities between team members in order to make the most of the varying skills and capacity of all team members.  In some cases, these changes may uncover new capabilities and help to unlock hidden potential in your practice.  If the new challenges and priorities are shared with team members, you may find solutions that allow everyone to be their best.          

How Patient Alerts Simplify Your Day

Running a dental practice is far from formulaic. Patient needs vary from person to person, which sometimes presents barriers. Language barriers, for example, are common issues that dental teams need to address for a portion of patients. Ensuring that you have the necessary tools and resources to communicate with your patients effectively is crucial. Having solutions prepared ahead of time limits stress for both parties and allows for a more rewarding experience for both your team and your patients.  

The reality of running a dental practice is that individual needs must be addressed by the team. Some patients require certain settings or protocols that other patients might not need. With many patients coming in per day, it is important to have a quick and obvious identifier for any patients that have specific needs for the team to prepare for.  

Our new video shows you how your office can use one of our newer features, ‘patient alerts’ to bring these special needs to your attention. Patient alerts show symbols that indicate a patient’s specific condition or need. Your team can quickly glance at the screen and identify existing conditions or special issues that require more hands, extra attention, or additional prep time.  

The video also demonstrates how you can add in patient alerts for patients who may have developed a special condition, for example, an allergy, or a medical condition. Another example that shows this tool’s practicality is if your practice treats a patient who is very anxious or apprehensive, you can add a note in their patient record which can quickly be viewed by hovering over the symbol that you added to their chart. This way, when anyone on your team notices that the patient has an assistance symbol, the team member can quickly adjust to fit the patient’s needs, rather than going into a situation blindly. 

As always, we hope you enjoy our video about patient alerts. We look forward to continually providing you with valuable information to help you better use ABELDent’s features. If you have any questions or would like us to make a tutorial about a specific topic, please let us know.