3 Ways Software Can Help Reduce No-Shows and Short-Notice Cancellation

I know from experience that few things are as frustrating for dental clinic administrators as when a patient doesn’t show up for their appointment, or cancels at the last minute. Dental clinics run on efficiency, and nothing is more wasteful than having large blocks of time open up during business hours because a patient couldn’t be bothered to cancel in advance.

While it might be tempting to blame the patient for being disorganized, if you want to understand why short-notice cancellations are so common – and you want to explore strategies for reducing the number of no-shows you have to deal with – it can be helpful to put yourself in the patient’s shoes.

Numerous studies have confirmed that the average person finds going to the dentist to be an extremely stressful experience, so it shouldn’t be surprising that many patients decide to back out when their appointment comes around. Instead of getting angry, it is far more productive to explore what tools are available to help patients keep their appointments, and re-book far in advance when they have a legitimate scheduling conflict.

At ABELDent we’ve built a dental practice management software platform explicitly designed to help clinics modernize the way they handle booking and patient communications. Here are three ways you can use practice management software to reduce no-shows and short-notice cancellations.

1. Software Keeps You Connected

Patients cancel appointments for many reasons, but the root problem is often a sense of disconnection. As a health care provider, it is your job to make patients feel safe and comfortable. Patients who feel cared for and valued are far more likely to follow through on their appointments, and to provide advance warning when they need to re-book.

Dental practice management software can help you cultivate this sense of connection by helping you keep detailed notes about each one of your patients, making personalized care easier and communication more fluid.

Over the years, ABELDent has helped countless dental clinics leverage the power of tools like patient reminder software to make patients feel more connected, and as our testimonials page shows, ABELDent software solutions have had a major impact on clinic success across the country.

2. Software Puts Patients in the Driver’s Seat

Making your patients feel more connected to your clinic is important, but it is perhaps even more essential to make them feel like they are in control of their own booking. If it is hard for a patient to contact your clinic to re-book an appointment, they probably won’t, and in the digital age we live in, patients may consider calling the clinic and talking with a staff member to be too much of a hassle.

If the patient decides to miss their appointment without contacting you, not only does this leave you with a gap in your schedule, it also means having to follow up with the patient and find a new time to see them.

One of the reasons patient portals are so effective is that they allow patients to control various aspects of their booking from their personal device. In addition to being able to view their health records and update personal information, most portals enable patients to view their upcoming appointments, request changes, and even cancel a visit (if you choose to provide this option).

Empowering patients to take charge of their bookings through their smartphone or computer is a great way to ensure that they provide you plenty of warning if they aren’t able to make it to an appointment.

3. Software Makes Sending Automated Reminders Easy

Sometimes, however, short-notice cancellations or missed appointments simply happen because the patient forgot they had an appointment. Given how far in advance bookings are typically made, it can be easy for patients to lose track of time and accidentally double-book themselves. Helping these patients keep their appointments is as easy as sending them an automated appointment reminder with the click of an icon.

Studies have shown that automated appointment reminder systems play an important role in reducing cancellation numbers, and are why sending reminders to patients is becoming a standard practice across the industry. Without this tool, a busy staff faced with a full schedule can result in reminders slipping through the cracks and remain unsent. Using automated appointment reminder software to make sure all patients are contacted in advance via email or text should be an important part of your communication strategy.

Given how many different things are involved in dental practice administration, it can be easy to lose site of the fact that dentistry exists for one reason: to serve patients. Last-minute cancellations are annoying, but cultivating a person-centred approach with patients when dealing with this issue can help. Effectively communicating to patients the importance of keeping their appointments or giving sufficient notice if there is a problem can be a preventative strategy to reduce missed appointments and the associated stress.

Adopting software tools that make patients feel more connected to your clinic and more in charge of their own booking is a great way to increase follow-through, and ensure that anxiety or hectic schedules are not keeping your patients from taking care of their oral health.

Automating Patient Communication for your Dental Practice: A Smart Business Decision

In recent years, my experience has been that the dental industry has shifted to a more value-based and patient-centered care model. This transition has made improving the patient experience a major focus for many dental practices. Implementing automated communication by way of automated email, texts and patient portals is a great way to achieve this objective since it provides convenience and time savings for patients that ultimately lead to increased patient satisfaction. The added benefit for dental practices is streamlined patient communications and more efficient practice administration.

But Will Patients Embrace Automated Communication from You?

For many (including your patients), checking their mobile device is the last thing they do at night and the first thing they do in the morning. In fact, smartphone owners report using their device more frequently today for mobile email and texting than to actually make phone calls. Furthermore, 97% of mobile users will read a text within 15 minutes of receipt and 84% will respond within one hour (Neilsen Mobile survey). 

Although open rates for emails are reported to be much lower than texts, they are on average, still a respectable 22% https://www.textanywhere.net/faq/what-is-the-average-sms-marketing-open-rate. However, you could expect your own email open rates to be significantly higher since your patients can identify you as the source of their messages.  

So automation of messaging that caters to convenience has become the communication standard for today’s marketing and consumer-focused organizations. It helps build one-on-one relationships with existing and new clients (or in this case patients), providing personalized options and direct connections. Since it offers quick, easy solutions to day-to-day routines and tasks, it’s the perfect “A click-and-it’s-done” tool for a busy dental practice (or one looking to get busier with more patients!)

Appointment Reminders/Confirmation

The most common message type sent by dental practices is appointment notifications, confirmation requests and outstanding treatment notices. As an example, with a keystroke, the software application sends individual “request for confirmation” messages for a selected group of patients using the preferred communication method/s of each individual (text or email).  Message recipients can respond using their smart phone, notebook or computer and in many cases, automatically update their e-calendars. With fully integrated systems, patient responses automatically update the affected data fields within the practice management software such as scheduled appointments now showing as confirmed. In short, there is a tremendous time and cost savings opportunity when managing appointments.

Validation

A User Study recently conducted by ABELDent confirmed similar time/cost savings as suggested above. One Office Manager reported that by changing telephone appointment confirmation and patient information requests to a methodical, automated SMS approach, she saved at least 25 hours per month (approx. 300 hours/year). That’s over $7,500 in annualized savings based on average dental practice labour costs. This real life example does not even factor reduced no shows or consider the more revenue-producing initiatives that she was able to undertake using those recovered hours. https://www.abelsoft.com/dental-software/Products/online-dental-appointment-scheduling-software

Patient Portals – Electronic Communication Facilitator

Patient portals are the preferred conduit to send potentially sensitive automated messages as they provide encryption protection and data does not need to be stored anywhere during transmission. Patient portals also provide a secure online website that gives patients convenient 24-hour access to specific information (as determined by the dental practice). Put another way, patient portals enable individuals to carry out an array of tasks that previously had to be completed either via telephone or during an in person visit.  It’s a smart next step in giving your practice the platform and the power to move towards increased patient engagement

Josh Gray, vice president, Athena Research, says online access translates into patient retention and financial rewards: “If you can get a patient on a portal, they’re 13 percent more likely to return. The value of the patient who returns is eight to 20 percent higher.”

https://www.healthcarefinancenews.com/news/patient-portals-saving-medical-practices-overhead-improving-collections-managers-say

Patient Portal screen allowing secure patient access to personal information

Conclusion 

Automated patient communication portals are a way to give your dental practice a more dynamic, modern edge while also enabling you to realize administrative efficiencies, cost savings, reduced no-shows and increased patient growth. Since portals cater to patient comfort and convenience by utilizing familiar mobile technology, they are rapidly becoming the preferred method for both patients and healthcare providers to exchange select information. User interfaces and data security measures also ensure that unauthorized data changes, patient confidentiality and data breaches are not a concern.

In most cases, the preferred patient portal solution is one included as a component of dental practices management software due to tighter integration between the two applications and in many cases, lower cost. In a business model where client communication can extend to six or nine-month intervals, it only makes sense to take advantage of a quick, convenient and welcome opportunity to build better relationships with your patients.

Building a Dental Team for Practice Success

Building a great dental practice means putting together the right team of people. I know from my own experience just how difficult this can be: not only do you need to find candidates with the right skills for the job, but you also need to find people who will be a good fit and who share your vision for what good dental care means!

I’ve explored the topic of building a better dental team in this space before, but given how important this is to the overall success of your practice, I thought it might be helpful to share a few more outside-the-box considerations when looking to build your team.

Don’t Just Look for Competencies, Look for People

One common mistake many small businesses make when hiring new team members is to focus on the candidate’s credentials to the exclusion of everything else. Obviously, when hiring new staff you want to make sure they have the training, knowledge, and expertise to do the work – but you also want someone who will fit in well with your workplace culture, and has the soft skills to help your clinic thrive.

People with the following soft skills will help improve efficacy and efficiency, while contributing to a positive atmosphere:

  • Self Confidence – From receptionists to hygienists, employees who exude confidence contribute to a sense of calm and trust throughout the clinic.
  • Compassion – Going to the dentist is the second most common phobia in the world, so when you work in dentistry, you need to bring compassion and a soothing demeanour to the job to help patients through the process.
  • Attention to detail – Being detail-oriented and having a mind for the little considerations goes a long way in a dental practice. Missing small details can lead to scheduling conflicts, and in the chair, it can mean that patients may not understand the rational for treatment and/or may have unrealistic expectations about the outcome.
  • Time management skills – In any job, it’s essential to use time wisely, but it is especially important in a dental clinic, as everything from scheduling dental procedures efficiently to lab case tracking to patient follow-up requires managing time efficiently.

Many recruiters have noted that often the most “impressive” candidate ends up not being the best fit, because the things that make a candidate look good on paper and in an interview – extroversion, charm, and an elite education – don’t necessarily mean they will perform well in the context of your clinic. 

Look for Workers Who Can Grow Alongside Your Clinic

Hiring a new team member is an investment, and just like with any other investment, you want to make sure they will grow alongside your business.

This is why it’s important to ask candidates lots of questions about their career goals and overall direction. Someone might seem like a great employee, but if they are only considering a short-term commitment, it may be more advantageous to find someone else looking for long term stability.

Invest in Onboarding

Finding good people is only the first part of building your team. Once you’ve made your hires, you also need to take the time to integrate them into your team. All too often, promising new employees are given a cursory tour of the clinic, introduced quickly to the rest of the staff and then thrown into the deep end.

In my recent post about dental staff training I noted that training new staff offers a great return on investment when done properly. But it isn’t just inexperienced or junior staff who require training: even people who have been working in the industry for years require some investment in onboarding if they are to gel with your staff and become productive members of your team.  

Onboarding should involve going over technical tools that team members will be expected to use like practice management software, automated patient communication and digital radiography, but it should also be designed to ensure that new hires know where they can go to find help and support when they have questions. 

Investing extra time and energy upfront will pay off down the road in the form of fewer errors and less turnover.

Engagement is the Key to Reducing Turnover

Building a dental team isn’t just about making good hires – it’s also about retaining them (just like patient retention is also critical for practice success!)  Once you’ve got your dream team in place, you’ll want to hold on to it. Experts have been saying for years that the healthcare industry has a major turnover problem – industry-wide turnover is hovering at twenty percent.

High turnover rates are bad for morale and threaten your bottom line. It can cost thousands of dollars to replace an experienced employee – losing good workers comes with a serious price tag!

Working at a dental practice can be stressful, dentists and hygienists are held to high performance standards every day, which is why it is important for owners to make special efforts to ensure their team feels engaged, happy and fulfilled in their work.

Building a strong team for your dental clinic takes time and effort, but securing the right people for your growing team is always going to be a good investment. Putting together a sensitive, collegial, and patient-focussed team will pay dividends in terms of patient loyalty and long-term success. 

Protect Yourself from the Latest Cyber Scams

At first glance, cyber security might not seem like it would be a major concern for dental clinics. After all, their focus is on providing high quality healthcare and making patients as comfortable as possible – so are they really a big target for hackers?

The answer, unfortunately, is yes: because clinics deal in so much private information, and because most clinics are relatively small operations, they have become magnets for cyber criminals looking to steal personal and financial information they can use to turn a profit.

Moreover, research shows that cyber attacks can have a devastating impact on small businesses like dental clinics. According to one study, forty-three percent of cyber attacks target small businesses, sixty percent of which fold within six months of the attack. These are risks that no dental practice can afford to take.   

Earlier this year, I wrote a blog post outlining some of the most common types of cyber attack and explaining some of the ways dental clinics can use practice management software to protect their financial records, patient files and other documents. Today, I want to follow up on that post by exploring ransomware attacks, identity theft schemes and the importance of developing a resilient strategy for weathering cyber attacks.

Ransomware: When Data Becomes a Hostage

In my previous post, I talked about phishing scams and malware that cyber criminals use to steal financial and credit card information. These types of attacks are designed to trick unsuspecting individuals into handing over personal financial information and all dental clinics should be on the lookout for them.

As mentioned in previous blogs, one type of malware – ransomware – has become particularly prominent. Unlike other forms of malware, ransomware doesn’t try to steal information from your database. Instead, it encrypts all the files on a computer’s hard drive and demands payment in return for decryption. Once you have been hit with the ransomware attack, you are forced to choose between having all of your information deleted or paying large sums of money to unlock your data.  

You can learn more about how ransomware has developed, and the unique threat it presents, in this video:

Ransomware is particularly dangerous because it can be difficult to track and cyber criminals are constantly adapting and tweaking their methods for delivering ransomware to your computer.

For this reason, the only real way to protect yourself from a ransomware attack is to make sure that your live data is accessed from cloud servers (rather than an on-site server) and that it gets backed up regularly in the cloud. This will ensure that your data won’t be held hostage due to unauthorized access and that you’ll have reliable copies if you ever need them.

Beware of Identity Theft Data Mining

While we often emphasize the financial costs of hacking, it is especially important for dental clinics to remember that there is another dimension to the problem: because they deal with large amounts of detailed and private information, many hackers will target clinics to mine data they can use for the purposes of identity theft. Consequently, we advise our ABELDent clients to never store sensitive information such as patient credit card numbers on their systems. 

If a cyber criminal gets hold of your patient’s clinical records, this can plunge you into a bureaucratic nightmare for failing to protect confidential healthcare information. Fines and penalties can drain your bank account and interrupt just about every aspect of your life for months on end.

At ABELDent, we have been talking for years about the importance of protecting patient information and recent legal developments only serve to underscore the importance of making sure that dental clinics are taking all necessary precautions to protect against identity theft.

Upgrading to cloud-based practice management software can make a world of difference in this regard, as it’s specifically designed to help healthcare professionals keep their patients’ data safe, while also protecting against data breaches that can lead to potentially ruinous court cases.

How Quickly Can You Bounce Back?

While it’s important to provide as many layers of protection as possible when it comes to cyber security, the chances are high that you will still be the victim of some kind of attack at some point. So, what do you do when that happens?

  1. Having a plan in place is crucial if you want to be able to bounce back quickly from a cyber attack. Evidence shows that clinics that have a system in place are usually able to get back up and running within hours, but only if they have backed their systems up properly and have protocols in place to minimize damage.
  2. Preparing your team so that they know who to call and what to do in the eventuality of a cyber attack is key if you want to make it through an attack unscathed. So take the time to train your staff on the right procedures -and make sure you are regularly backing up your data in secure ways!

Based on the cyber security outlook for 2019 , we’re no closer to preventing the occurrence of cyber crime. In fact, for small businesses like dental clinics, the likelihood of being hit by some kind of cyber attack will probably only increase in the coming year. This is why it’s so important for clinics to take the necessary measures to protect themselves from attacks that can cost tens of thousands of dollars, shut them down permanently and even get them into legal trouble.

In summary, don’t take any chances with your cyber security: backup your data regularly in the cloud. Better still, use a dental practice management system that accesses your live practice data from cloud servers so that it is never stored on-site and susceptible to attacks. You will be much less susceptible to an attack and even in the unlikely event that you are hit, you can recover easily with up-to-date backups. 

Mission, Vision and Value Statements: The Foundation for Achieving Your Practice Objectives

Two years ago I posted the blog Are you Living the Vision, Mission and Values of your Dental Practice?. Today’s blog expands on the theme and helps you answer that question by proving examples of mission, vision and values statements that you can use for your own practice. Once established, you’ll see how they form the foundation for prioritizing your core practice objectives. In a future post, I will show you how to measure your progress in achieving these objectives by using Key Performance Indicators (KPIs) derived from practice management software.

Let’s start with your mission statement. It is a concise summary of why you are in business, what makes you unique and the value your practice provides to those you serve. Here’s an example. “ABC Dental is committed to providing our patients with the highest quality dental care in the most comfortable and stress-free environment possible.”

Next, your vision statement adds the “how” of the business and the means of defining success. Without a solid plan that supports the practice values, it is likely to remain just a vision. A vision statement example is, “To operate an efficient, profitable and satisfying practice based on proven management principles”.

Finally, your value statements – they serve as everyday guides for long-term practice success. Here are some examples to consider:

Value Proposition Examples Value Proposition Statements
Quality We provide exceptional dental care and service for maximum value.                             
Commitment We develop relationships that make a positive difference in our patients’ lives.
Full Disclosure We provide a full explanation of all treatment options and the consequences of non-treatment.
Integrity We are personally accountable for delivering on our commitments.
Respect We value our employees, encourage their development and reward their performance.

Once you develop your mission, vision and value statements, you can use them to prioritize the following measurable core practice objectives. Working with dental practices over the years has given me the opportunity to observe their importance:

1. Quality of care

Your commitment to provide high-quality service and achieve patient satisfaction should remain one of your primary objectives. Qualitative Measures: A large number of positive reviews and patient referrals and a high re-appointment and patient retention rate are all indications that you are delivering what you promised.

2. Patient growth

Net patient growth (new patients, fewer lost patients) is vital for any practice. External marketing strategies for attracting new patients and internal marketing for patient retention and referrals are the key to achieve this objective. Qualitative Measures: Net new patients (New patients minus patients lost over the same time period).

3. Production growth

To increase production revenue in the absence of patient growth, unscheduled prescribed treatment and outstanding recalls needs to be diligently tracked. Qualitative Measures: Production per unit of time, average production per patient, average production per appointment, treatment plan conversion rate and percentage of patients on regular recall.

4. Practice sustainability

Too much practice overhead reduces profit margins, whereas too little overhead will choke your practice growth. Consider every major spending decision from a return-on-investment perspective if profitability is one of your main goals. Qualitative Measures: Practice break even point and patient retention rate.

5. Low-stress environment

In many cases, inefficient business systems can be a source of dental practice stress. By implementing well-designed operational systems, improving your practice’s performance becomes easier and more productive, resulting in less stress. Qualitative Measures: Patient wait times, rate of missed appointments and cancellations, operatory downtime and number of patient complaints.

6. Professional satisfaction

Reflecting on why you wanted to become a dentist and what type of dentistry you like to do will help determine where professional satisfaction fits in when prioritizing your objectives. Qualitative Measures: Dental procedure composition and number of positive reviews.

To conclude, effectively using your practice management system to track your progress can help you identify problems before it is too late to recover. It is important to involve the entire dental team when developing your practice statements and objectives. You are all stakeholders and, to achieve practice objectives, everyone needs to participate in improving upon any identified deficiencies.

When to Keep Up with Technology

Dentists are inundated with new technologies that they are told they should implement but when is the right time and how do you decide?

Technology has absolutely revolutionized the field of dentistry, and new tech developments have gone a long way toward making life easier for dentists and hygienists around the world, which of course improves the comfort of patients. In the last generation alone, new breakthroughs in laser technology and digital impressions have made it much easier for dental clinics to offer a higher level of care.

Still, one of the most frequent complaints I hear from dentists and clinicians is how overwhelming it can be to stay on top of new tech developments.

With new breakthroughs happening all the time, and better tools reaching the market every year, it can be hard to know which developments are must-haves and which are not worth investing in – especially since many dentists are already stressed and are primarily focused on attracting new patients and retaining them in an increasingly saturated market.

So how should you decide what technologies to employ and when? Following are a few things to keep in mind when making your decision.

1. Ask Yourself What Problem the New Tech is Solving

The first question you should ask before upgrading to any new tech solution is what problem this new tech going to solve?

New technology should never be adopted for its own sake, but instead it should be adopted precisely because it helps your dental clinic operate more effectively and/or contributes to increased patient satisfaction.

Whether that means adopting automated patient communication or incorporating digital radiography, you should always be able to clearly articulate how this new technology makes your clinic better equipped to meet its quality and customer service goals. 

Essentially, ask yourself whether this investment will fill an immediate or anticipated need. If it doesn’t, it’s safe to pass.

2. Always do Your Research Before Upgrading

New technology gets a lot of hype and I would be lying if I didn’t say that sometimes it’s tempting to upgrade to the latest tech simply because it offers new, cutting-edge solutions. Novelty is exciting!

But in order to upgrade strategically and effectively, it’s important to look beyond the hype and do your research. If you are looking for new practice management software, one of the biggest questions facing dental clinics right now revolves around data security and storage. Consider the relative merits of cloud and local server solutions and make an informed decision based on your particular needs.

Since most dental software has now evolved to the point where appointment scheduling and clinical record keeping are relatively comparable between vendors, differentiation has shifted  to enhanced productivity tools such as integrated financial accounting and payment card processing, advanced reporting analytics, and more adaptive administrative and clinical workflows. These are the latest things to put on your comparison checklist.

In short, the best dental software solutions should always save your practice time and energy and give you the information you need to make informed practice management decisions.

Secondly, it is a good idea to make sure the vendor you choose has a good track record of keeping up with the latest developments in the dental industry. As CEO of ABELSoft, I can say that following this philosophy has always been a priority for our company.

3. Think to the Future

The trick is to time your upgrades to guarantee the best value for the longest period of time. Pay attention to patient feedback and to developments in your field with a goal of staying ahead of the curve without wastefully investing in every new technology that comes along.

One way to do this is to use the same framework that you use when considering a new treatment procedure – evidence based dentistry. By applying the same principles you will have much more confidence that the technology will deliver what it promises. 

4. Make Sure to Calculate Your Return on Investment

For example, innovative tools like 3-D intraoral scanning are starting to make difference in how dentists work. With the potential to provide more accurate replicas of the mouth than a traditional mould, they may offer a return on investment through time saved and mistakes averted. However, if you are considering such technology, make sure you consult with colleagues who have already implemented 3-D to get their impressions (no pun intended!).

If you manage a dental clinic, nobody needs to tell you that it is important for you to stay aware of the new technological developments – from improved record-keeping systems to efficient appointment reminders and confirmation communication – that make it possible to run your business better day-to-day.

In summary, whether you are a dental practitioner or office administrator, it pays to approach new technology in a strategic way that will allow you to minimize costs and ensure that you get solutions that can actually help your clinic reach its full potential. 

Dental Team Training: Getting The Best Return on Investment

Think back to when you first decided to you wanted to be a dentist and how you felt when you discovered what education and training was going to be necessary. And, with the rapid pace of change in dentistry today, no doubt you feel the need to continue learning just to keep pace!

Why do I mention this when it may seem so obvious? To urge you to also consider your team’s training needs the benefits you can accrue for your practice by meeting them.

As the CEO of my own team, I can attest to the value of a properly trained staff and how it can improve productivity and employee satisfaction. Other companies have enjoyed the same results.

Yet, despite the validated benefits, it is often tempting to reduce training time in order to cut costs.

Yes training is an investment in time and money but let’s look at the two types of training dental offices can take advantage of and that will pay huge dividends down the road.

First, there is the training necessary for effective individual staff roles. Team members need to know what the expectations are, how to effectively perform their required daily tasks and what skill development is necessary for future improvement/career growth.

Second (and what is naturally dear to my heart), is training that ensures practice management software is used as effectively as possible in the dental practice. Regardless of what system you are using, here are just some of the reasons to arrange software training for your staff:

  1. Improved Practice Performance
    Properly trained staff help you run a successful practice. They are better equipped to use the software to handle patient inquiries, appointment scheduling, transaction processing, and to identify treatment opportunities that lead to increased efficiency and profitability.
  2. Quicker Transition
    In most cases, staff that receive proper training can be up and running with key features much quicker compared to proceeding without any guidance.
  3. Reduced Need for Support
    Staff who already know what to do request support services less often – this saves you time and money.
  4. Fewer Errors
    Properly trained staff make fewer errors. More importantly, errors will not be compounded over time since they are eliminated/avoided at an early stage.
  5. Less Stress
    Well trained staff feel much more confident using the software, are less stressed and are able to remain more focused.
  6. More Efficient Knowledge Transfer
    With your software as the facilitator, you can cross-train staff to be capable in more than one aspect of the practice. This will help keep them interested and prove helpful when setting schedules or filling in for absences. In addition, if more than one person on your team has special skills, you are less vulnerable if someone does leave the practice.
  7. Better Staff Retention
    Quality training is a recruiting, job satisfaction and retention tool. Today’s dental staff want more than a pay cheque. Their focus is toward employment that allows them to learn new skills and reach their full potential.
  8. Appropriate System Configuration
    For new installs, a key component of training involves understanding your practice’s profile, office protocols and workflow requirements and then configuring/using the system accordingly. When this is done properly at the start it boosts overall efficiency and can prevent many headaches down the road.

In summary, proper training is essential for your staff to reach full potential and capitalize on the full potential of your dental software. So book your next training session – not just a one-time thing – staff training is a long-term investment!